The new appointment system was much needed and a huge upgrade. So much easier to call and schedule, than roll the dice and hope for nobody else waiting for a walk in. They have always been fast and efficient and I’ve never had any problems.
July 2023
First they didn't have the brand of oil advertised for the change, then after 45 minutes they informed me they are not allowed to remove oil plugs on my 2021 Silverado so they had to pump oil out the dipstick. An hour and a half for an oil change is too much. Won't do that again.
September 2021
Defiance autocare has great service and staff. 5 stars. Wauseon gets 2 stars.
