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“I love the staff so much.they’re always so helpful and kind even under pressure.Ive also grown such a great relationship with all of them.They’re wonderful,hardworking people that deserve more patience and more understanding.Thank you guys for all you do”
“Best service. They helped me with everything I needed when trying to navigate assisting my elderly grandmother with her finances. They did everything they could and made it so simple”
“The ladies at Clearview in East Liverpool were beyond helpful with a unique auto loan situation I had! They went above and beyond to make sure everything was handled in a timely and profesional manner! Overall very friendly attitude from everyone!”
“I have been doing personal and business banking with US Bank for some time now. Recently, I was the victim of (at least what seems to me) a very sophisticated social engineering online hack. My personal and business accounts were compromised. The only solution to this attack after 6+ hours on the phone with everyone I could speak with at US Bank, was to close all my accounts. The anti-fraud department would not/could not close them. They told me my only recourse was to go to a branch.
The issue, I live outside of Philadelphia, and the closest branch is 6+ hours away in Ohio. I tried for another full day to get anyone on the phone to help me close the accounts. Eventually I made the choice I would have to drive to Ohio and do this in person, so I booked an appointment at this branch.
The branch manager, Trenton, saw my appointment and decided to call me the day before my trip to see what was going on. I explained everything to him, he emphasized with my situation and said, “Let me see what I can do, can I call you back in about an hour?” About an hour later he called me with a solution to get the accounts closed.
What strikes me as so extraordinary about Trenton is that he didn’t have to call me. I already committed to driving to Ohio. He saw I was coming from a long distance and decided he’d reach out. He wanted to save me the trip if he could. I’ve never been to his branch, I’m not a customer of his branch, but he wanted to help just to help.
This has been one of the most stressful weeks of my life. Someone was trying to steal from my personal and business accounts. Of all the people I had to deal with, Trenton was the most empathetic and willing to find a solution that worked.
He is a man of high character. When I asked if I could send a compliment to his manager, or leave a review, he told me it wasn’t necessary.
To me, it is.
I am also in the customer service business, and it matters when someone is willing to go the extra mile for a stranger just because it’s the right thing to do.
I can’t thank him enough. If you are looking for a place to bank that will back you when things are bad, Trenton’s branch is that branch. I wish I could give him 100 stars.”
“Currently this is the only bank in diminutive yet bustlingNew Cumberland, WV of Appalachia. Except for the occasional inconvenience of the ATM being out of available cash for bank customers, HCSB is a reliable fixture in the community; in addition, friendly and helpful bank-staff?make for overall ✨positive experiences at this location in New Cumberland???”
“Easy to locate, good customer service and are well trained in handling problems with my acct. Only one problem in 10 yrs. Debit card wouldn't work, gave a temp. To use. Then received 2 more in the mail. And couldnt get any to activate. Cut up the temp one. Called a teller to help but had to go back up to the office. Very nice and patient, fixed the card in abou 15 mins. And apologized for the problem even though it probably doesn't happen often. I was a little rude when i got there but i left happy, 1 problem in yrs. I went there becuz my old back messed up my statements almost every month. Thank you.”
“I have never had an issue with Huntington. All the tellers are super friendly and immediately know your name. There are times when you may have to wait a bit longer than others, but they are working with money. They need to be 100% accurate. I am very happy there”
9AM - 1PM
15688 OH-170, East Liverpool
Banks
“They are the absolute best every time I have had to do any in-person banking some one has been Johnny on the spot everyone is friendly and knowledgeable. Wouldn't go anywhere else”
9AM - 12PM
15703 OH-170, Calcutta
Banks
“The people that work at this Bank are always so very nice and friendly.they go out of their way to make the customer feel like family. I have always received excellent customer service here. Good hours and are very knowledgeable about the products and policies of the bank”
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“I just made $300 by switching my direct deposit to Consumers National Bank...which will be our town's ONLY bank soon. Staff is polite and very helpful. Stop in at their lobby and switch banks today!”