Lowe's Home Improvement provides a mix of helpful service and occasional frustrations according to customer reviews. Many customers report positive interactions with staff, describing them as helpful, kind, and well-trained, with specific praise for service in the plumbing and lumber cutting sections. Several reviews highlight good customer service that resolved issues, making things right for the shoppers. However, other experiences point to problems. Some employees are described as not knowledgeable or unable to answer questions. Operational errors are noted, such as incorrect sale tags on out-of-stock items, which led to complications and wasted trips. One customer had a significant issue with a mulch order where a confusing notification about pickup led to an unwanted charge. Another reviewer never received a promised rebate gift, though the store eventually corrected the problem. Despite these inconsistencies, some customers report a very fun and welcoming experience at the store.
Went to Menards and needed a plumbing part and the person in that dept didn't know a damn thing about plumbing went to Lowes and the lady in that dept went right to where the part was so Lowes people are trained s little better then Menards people
June 2024
Service is always good, but if you go late in the evening always seems harder to get the service and help you need
June 2024
The garden center is really good right now. A wide collection of flowers and pots.
