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April 2023 by Josh Sickinger
Surprise....Surprise.. still waiting for my one pallet to be delivered. Poor reviews are correct.My one pallet has been sitting in West Chester since 4/3/2023. Reach out to customer care, it gets deflected.. "This is at our home delivery facility. They will reach out within 24/48 hours"umm.. no they won't.Still nothing.... I reach out and basically ask to delivery today because I fear it's going to sit there for weeks.. and it's looking that way. No response after I ask what happens if they don't deliver within that time frame.I will never again order from Lowes since they like to use the cheapest and worst carrier. Thanks for delaying my house project and adding to your amazing reputation. Glad I spent a bunch of money for my floor tiles to sit 25 mins away from my house. I'm at the mercy of a horrible LTL carrier... Yayyyyyyy... it will be 2024 before I receive my item.Man, I can only imagine trying to get a refund if this item is incorrect. Good Lord. Just surprising how businesses like this are still in business. Wow..Joke..Update.. Thursday 4/6/2023I chatted with delivery driver. He worked for a completely carrier. Long story short they are double broking their loads. This is why they have a hard time tracking down items.Wow
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April 2023 by Hannah Schultz
Tara was incredibly rude and short when I was trying to figure out an issue with payment. Gave me answers that had nothing to do with the issue. Estes, do better. Learn how to customer service. And don’t be rude to the people who use you. Uncalled for. If it were up to us, we wouldn’t even be using you.
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October 2022 by Steve Rice
Young people with the window were outstanding food was hot and delicious when reaching home
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June 2022 by aneidra hill
No equipment for workers to deliver properly. Poorly loaded. Damaged boxes. Broken products. It seem they don't care about employees.
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April 2022 by Vernell Washington
Jack Reed and the other drivers are very professional and delightful to work with.Will be using Estes a lot more going forward great work guys..Shipping Clerk Fortis Solutions Group
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March 2022 by Kyle Rheinfrank
They were supposed to call and schedule a delivery time/day. Decides to drop off pallet in driveway without scheduling delivery or notifying me that it was going to be arriving. No one was home.
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November 2021 by Braden Hasselbeck
I realize how valuable our truckers are and I appreciate what they do. That being said Estes has been one of the worst companies I have worked with. I understand delays but inaccurate information and missed deliveries is unacceptable. We had a delivery scheduled and an hour after the delivery window we were given they called to let us know it wasn't coming. They then scheduled it for the next day and gave a delivery time. Shipment never showed up. We don't keep regular hours so I've put my days on hold to wait on the shipment. I called again to check on shipment and again they never loaded it and this time never called. Use R&L or FedEx, Estes is awful.
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August 2021 by Serafina Solar
DANGEROUS DRIVERS!! We were almost run off the highway by one of your Cincinnati drivers. SPEEDING,NO SIGNAL and when we got off the same exit,flipped me off! He cut infront of my car and if it weren't for my husband's reflexes we could have been in a VERY SERIOUS ACCIDENT.8/19/21 Truck #482837. I have several photos of truck and plates and will report him.
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August 2021 by Paul Seta
Their tractor trailers we're well kept and clean. Driver's courteous, well mannered, and professional.I'm a blacktop contractor under the general contractor Panther construction. I was ordered to put pricing together to redo all driving surfaces terminal and employee parking lots. So that the complex resembles their great trucks and employees.It will be a privilege to do the work with general contractor and owners.Paul T Seta V. P. of Operations and Sales GCB LLC.
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June 2021 by Barry Johnson
Had an expensive pressure washer delivered from Home Depot. Box/skid was torn up...skid had disintegrated....Driver started texting me...trouble finding my address....very agitated and confused....He was upset and when he finally parked...a half block away...he didn't want me to inspect item before accepting delivery...he was very unprofessional, agitated, incoherent, confused...and to my mind seemed high on drugs. Never ever use this company
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May 2021 by Evan Wood
Great service. Picked up my single pallet at their center and they had it loaded within 5 minutes of being there.
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September 2020 by William Schmidt
Horrible customer service. Have been waiting over a week to be contacted about a residential delivery. Sent an email inquiry on Wednesday afternoon. Called the Cincinnati SC Thursday morning when I was told it was transferred to a partner carrier for residential service and they would be calling to schedule the delivery. Then shortly after noon, received an email stating delivery was scheduled for next Monday by 5PM per customer request. I never spoke to anyone to schedule the delivery. My only hope is that my freight will not be torn up, but my hopes are not too high.
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September 2020 by Nicole Weinrich
Estes is a fantastic, dependable LTL carrier that our Logistics company has grown to know and trust with our clients' shipments! Highly recommend.
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September 2020 by Natalie Badawi
Poor communication with the people who actually deliver your item. Updated the phone number with estes but did not get updated for the people who actually delivered. Good thing I was home. Home depot should not use this company to deliver items
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June 2020 by jason lafferty
Bought flooring from Home Depot and Estes was supposed to deliver it on a Thursday. They lost the package and found it in Massachusetts. Estes then said it would be sometime the next week it.
