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March 2024 by Valerie Chastang
They did a Wonderful Job Jacob and Joel, was very nice very helpful, l had two holed in my tires literally, patch up would of been no good, because they were not on a flat surface, eventually would of had a tire Blowout would of been serious Car wreck, thank you Firestone for saving my Life, and others l am sure as well, with their nails in tires, and they gained a new Customer as well, l was looking for another car repair company.
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March 2024 by zane collett
Fire rock is gud.
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February 2024 by Kirk Ramsey
The management
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February 2024 by Michelle Armour
Great communication. Helped and found a couple things we didn't know about too. And without being pushy to buy more. Especially since I was in for a warranty on my tire.
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February 2024 by Steve Schoch
Marius and Errett as well as the rest of the team took exceptional care of us and our vehicle. A different company/shop royally screwed up our car and Firestone completely got her back to better than before. I can’t express enough gratitude for the entire West Chester Firestone team in the service, attitude, and ethic. It’s a bit of a drive for us to visit this location but we’ll be taking all our vehicles here for the foreseeable future. Thank you Marius, Errett , and team!!
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February 2024 by M & M
Marius and his crew did an awesome job getting my repairs taken care of in a timely manner
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January 2024 by Penny Gallagher
Quality work completed in a timely manner.
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December 2023 by Benjamin Hesford
Usually ok but on my last visit they cross threaded one of my lug nuts threads making it impossible to remove the tire.
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October 2023 by Matt W
100% will be back, wonderful communication, hard to find these days, very competitive prices
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October 2023 by Kristianne Egbert
These guys are always honest, they don't try to make stuff up, and overall, I trust them to tell me what needs to happen with my car.
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October 2023 by Anil Jegga
I seldom write reviews, but I had quite a bad experience with this branch and I thought I should report this so that anyone availing their services will know what to expect and be prepared for surprises! Plus, I hope they train their workers better and focus more on quality services because they are not cheap by any means. I visited them on 9/29/2023 to get my car checked because the temperature gauge was spiking up rapidly. I was asked to leave my car and said that it would be $125 for the diagnostic. I agreed and left my car. They called me on the evening of 9/29 and said that there is a "split in my radiator" (although I never saw anything dripping from my car) and that it needed to be fixed along with the thermostat. It will cost about $1100. It seemed a little high, but I still agreed and asked them to proceed with the repair. Early today (9/30/2023), I was told that my car was ready and I could pick it up. I went there and paid ~$1200! When I started the car, I noticed that my car radio was not working anymore. So, I went in again and they mentioned something about the code and that I need to go to the Honda dealer to get the code to fix it! I just wish they should have told that when delivering instead of saying your "car is ready", and let your customer discover it or surprise them!! Little did I know that there was an even bigger surprise waiting for me! Anyway, I took my car and went to Costco nearby, finished my shopping, and returned to my car. And when I tried starting it, the car was completely dead!!! It wasn't starting at all! I knew that the battery was fine because I just had my car serviced, and they checked the battery and it was 50%. So, I called Firestone and asked if they could send someone to check. They said they cannot do anything and they can check the car if I bring the car to them!! I then called AAA and waited for two hours in the Costco parking lot. When the AAA guy came and opened the hood to check if it needed to be jump-started, the first thing we noticed was that the connections to the battery were just loose!! Apparently, they forgot to connect the battery properly or did not check it! I am not an expert and just mentioning what the AAA diagnosed! So, AAA tightened the connection and checked my battery and it was all fine. I also understood that the $1200 cost is way over. More than that, what is annoying is the shoddy work and lack of any crosschecks or quality assurance! An expensive lesson learned the hard way. I too own the responsibility of being naive, not doing the homework, and getting carried over by the "Firestone" name. Hence, giving two stars rather than one star! Needless to say, I would not recommend their services to anyone!
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September 2023 by Valerie Combs
Very thorough and professional. Explained everything as the work progressed and completed in a timely manner.
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August 2023 by Leah T
I really like the service here. Although expensive, they seem to take special care in what they do.
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July 2023 by MakoTsunami 88
Great place to get your car worked on, very professional and very down to earth people there. I don't trust most shops but this one earns it
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July 2023 by Nicole Andrews
My car has a slow leak, so I put fix a flat in prior to getting here. Now they won’t even consider finding the leak and will only offer me a new tire. Complete BS, only came here because Discount Tire is closed. My tires are under warranty but I’m traveling through. I’ll never use Firestone again.
