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March 2024 by Shovkat Talipov
It's ok, staff are super sweet
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March 2024 by Mark Lambert
Could be cleaner and better organized but they do have just about anything you might need for your home.
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March 2024 by JS SW
Had in store the specific kitchen faucet I needed while the "other" big box stores did not.
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February 2024 by Richard Evans
Good people work there.
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February 2024 by Adam M
Update: It seems this place has turned it around. *Exceptionally* friendly workers the past two times I've been. Revised up from 3 stars.Old Review: Checkout workers, one of whom wears a surgical mask, seem depressed. No banter, no smile, no nothing. Blech.Products and prices are fine though.
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February 2024 by Matteo Dall'Ara
Very kind people all around the shop
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February 2024 by Rob Roberts
If there was a no star this would be the place for it they sold me epoxy that didn't match told me o well manager didn't get his name was rude as could be heavy set guy with beard no class at all or able to help basically got smart to me I never use Lowe's again
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February 2024 by Michael Fazekas
Typical big box home improvement store. Plenty of stock but no one around to help you.
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February 2024 by gina rinthen
Always has what I’m looking for at this location
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January 2024 by B Ross
Almost everything one needs almost all the time. Helpful staff. Hate "Exit Only" door location.
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December 2023 by Michael Fairbanks
I had a very nice woman wait on me when I needed to return a faulty part I had purchased. Jacqueline was very pleasant, understood my concern and was able to get me in and out of line quickly. Being in sales I temd to apprciate outstanding customer service during an era where CS is severely lacking in most organizations and Jacqueline is one of the best - the store is lucky to have her.
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November 2023 by Robert Day
TOMMIE! TOMMIE! TOMMIE!I quit shopping at Lowe’s twenty years ago because the staff was dependably, incredibly, BAD. In so many ways. But not today. I was only at Lowe’s to pick up something for someone else which they felt was ONLY available at Lowe’s. Otherwise I would have been ANYWHERE else. I was in the store about two minutes and Tommie asked if he could help me. This is when things started to change from the Lowe’s I was familiar with. I told Tommie yes, I did need some help. And he helped me. And he put a lot of effort into helping me. And he had a great attitude the whole time. Tommie was the associate everyone wishes they ran into at every store. Tommie is the reason I will shop at Lowe’s again. Tommie is EXACTLY the associate Lowe’s, and every other business, NEEDS to win!
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September 2023 by Dyan Weis
I rarely post reviews, but I wanted to share the wonderful experience I had purchasing a Bosch dishwasher yesterday. After shopping at other local and big box stores and getting no help, I decided to go to Lowe's in West Chester. John in appliances was a TREMENDOUS help. He explained the model differences and was very patient with me as I decided. He was also very helpful when I went through the process of purchasing the dishwasher, the supplies to go with it, installation and extra warranty. After being blown off at a local appliance store, it was SO NICE having someone like John be so patient, kind and helpful. He explained everything very clearly (I am not a dishwasher expert)! With our remodel, I will need to purchase more supplies and I will definitely be going back to Lowes West Chester. Thank you!!!
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September 2023 by Steve Mechler
Update: 9/15/2023: No human cashiers. I had to redo my order because the card reader. Of course the person running all those cashiers always assumes it is my card. Managers fix your damn credit card machines since you are saving thousands for every one less employee. Signed unpaid employee #102. Older review: Order was ready for pickup and person waiting on me was friendly and kind. Normal for the chain. Lowes does pickup service right.
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September 2023 by Rodney Calhoun
I love lowes. Yesterday I spent 537. And change but need help in picking out the right fasteners. The guy James in hardware was abrasive, not friendly, honestly , a butt head knowledgeable. But he was not someone who should be talking to people . Other than him, it was good.
