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November 2023 by Lisa Vonderhaar
Kaleigh and the team at NovaCare Rehab in West Chester are the best. The care they display to each patient is extraordinary. The know everyone's name and the atmosphere is so relaxed. Regardless if you are 17 or 75, they will take great care of you!
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November 2023 by Mike Merritt
Very accommodating for scheduling. Good assessment and therapy. Adapted based on recovy
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September 2023 by Mary Beth Meyer
Karen is wonderful! She's knowledgeable andcaring. She's also a great teacher. I've learned so much from her about hand therapy and how to regain my range of motion. I would highly recommend her to anyone needing hand or wrist therapy!
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July 2023 by Anthony Alexander
Bob, and Ruby, and Lauren. Also the receptionist Jennifer who actually answered the phone when I first called and scheduled my appointments. Whenever I come in she actually calls me by my name. All the people working at Nova Care. Are very professional and it's an awesome place to be if you ever have an injury and you need professional therapy to get back on track check them out, they actually care.
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July 2023 by Jeff Miller
Ally is awesome. She has helped me on two different occasions. Hopefully I will not need Nova services anymore but if I do I will request Ally
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May 2023 by Brenda Helton
I rated my experience at NovaCare rehabilitation of Westchester with five stars I felt like the staff was very helpful and extremely pleasant and knowledgeable. I worked mostly with Karen, and was very pleased with her method of diagnosing my problem and helping me to get a hand on it. I would definitely recommend NovaCare rehabilitation to my friends and family and anyone else who has a need for their service. Should I need the service again I will definitely return to NovaCare rehabilitation .Sincerely :Brenda
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May 2023 by Brian foulke
Very knowledgeable staff Karenand her PT skills have definitely accelerated the healing process Thanks Brian
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April 2023 by Harry Cramer
The therapists are attentive to the needs of the patients. They encourage the patient without being pushy. If I'm hurting, they will have me back off of certain exercises.
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January 2023 by Norma Lonnemann
LOVE this place and my therapist, Karen! No one wants to have to go to PT - but if you HAVE to go, why not go to a place that makes you feel like you ARE the star of the show? Everyone is GREAT! Highly recommend!!!
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January 2023 by Victoria Hafl
I recently was referred to Nova Care Physical Therapy on Tylersville Rd. I feel as though I am getting excellent care with Ally Hill the therapist I work with. Additionally, they give you an online program to exercise at home with instructions how to do them. I wouldn't hesitate Nova Care to anyone.
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December 2022 by Bryn Barlog
I have been to many physical therapist but this has by far been my best experience. Very flexible with my school and work schedule. A wonderful staff and I couldn’t be happier with them!
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December 2022 by Janice Hynes
Karen is awesome. The location is convenient. My appointment starts and ends on time. Very happy with the service for physical therapy.
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November 2022 by Brian Parsons
In my 4 sessions with Lauren I have found her to be very professional and supportive. Lauren pushes you to succeed and provides you with the tools, exercises, and facilities in order to accomplish your goals.
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November 2022 by Jaimie Hensley
I received a referral from my OBGYN for some postpartum related issues. After discussing my issues at length with my doctor she decided I would benefit more from general PT than I would pelvic floor therapy. I called to schedule my consultation and was told by the receptionist that “they don’t do pelvic floor there.” I explained to her I wasn’t being referred for pelvic floor, which is why my doctor referred me there and not to pelvic floor therapy. I explained to her I have low back/ SI and other larger musculoskeletal instability that needed treated in order to stabilize my pubic symphysis joint and asked if that made sense, to which she responded “Not at all.” A pretty unprofessional response. I explained once again that my doctor didn’t not refer me to pelvic floor therapy for my issues and was met YET AGAIN, with “so you’re sure you don’t want to do pelvic floor therapy?” At this point I was so frustrated that I just hung up before I said something out of my character. I have two small children, I have pain and dysfunction that needs treated. I have a referral from a physician to NOVACARE for PT and yet I was met THREE times with questioning about the treatment I was just trying to schedule and receive so I can keep up with my kids and get back to fully functioning without pain. As a working mother it’s already such a difficult task to prioritize taking care of yourself. I found it extremely disappointing and not up to Novacare’s good reputation the way this interaction went. It was really deflating in my pursuit of self-care. I would suggest a little more training for the front desk staff- Diagnosing and discussing issues at length is the job of the physicians and DPTs. Not the front desk. Hopefully I will be able receive treatment at a different branch.
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September 2022 by David Krach
Lauren Brinkman, PT And the entire staff are very good at what they do. Lauren and Bob have help me get my full range of motion back in my right shoulder. I would highly recommend these professionals at Nova Care.
