-
December 2023 by Harris Baloch
Expensive!But worth it.You get what you pay for.Our golden retriever comes back happy after each trip.
-
November 2023 by smooch guntle
Great place, very low-priced staff provides great love and service to the animals. If Rosie Montana loves Pet Palace of West Chester, Ohio, so will your pet. Did i mention the staff and the easy process of booking reservations. Plus the staff!!!! Updated 2 yrs later, Rosie Montana loved it she invited new sister's Judy Hops and Stella Bells to the best pet care palace around. Yes, the staff is still awesome best around
-
November 2023 by Scott Johnson
Excellent service every time, they even helped out with a last minute reservation when our baby was on the way.
-
October 2023 by MrTheodore1028
Pet Palace is an incredible place to stay! We take our Bernese Mountain Dog, Appa, regularly. The boarding is spectacular. He gets his alone time, which all pets need. We will never take him anywhere else. He is in great hands!
-
September 2023 by Brandon Parrott
Pet Palace has been great for my dog and I. I’ve been taking my beagle there for a little over a month now for both boarding and daycare. Prior to Pet Palace, my dog has never been to a boarding or day care facility. She has always stayed with a family member or friend. However, we moved recently and I needed to find something closer that worked for us. Pet Palace has really made it easy! They were patient with me when I asked a million questions and reassured me that my pet would be in great hands.I continue to be impressed with the quality of care and friendliness of their staff. They greet my pet by name as soon as she walks in. My dog absolutely loves the staff. They are always informative and willing to answer any questions that you have. It’s also been very convenient being able to book boarding and daycare appointments online. They are very quick to confirm the appointment - I’ve never had any issues getting my pet in!I really appreciate the staff and the services and convenience that Pet Palace provides - it has made the move/transition much easier for Chloe and I!
-
August 2023 by Cindy Williams
Shouldn't even give them 1 star.....told me they open at 6am....got there at 8:15 & the door was open.....no one at desk .....finally 845 girl came in the front door. After waiting the half hour they found my dog's information & then informed me the person who took the reservation was incorrect & there is no doggie day care on Sundays!! After driving 1/2 hour to get there....standing there for a 1/2 hour to be told oh gee person who took the reservation etc didn't know what he was talking about!!!! Would NOT recommend....if they can't get a reservation correct....can they get your instructions correct for your dog or cat......not going to get that chance on my dog!!
-
August 2023 by Jessica Mott
7/13 - My Husband and I stopped for Fuel at that station directly behind this location. As we went to leave, we could hear multiple dogs whimpering in metal kennels… 95 degrees out, no shade, on concrete.
-
July 2023 by Daniel Jones
The staff is excellent. My little baby stayed at the palace for 9 days. I was not aware that she she had bladder cancer and was peeing blood. They contacted my son because we were out of the country. The employees at Pet Palace made sure my little baby was comfortable, and provided her with extra TLC. I will recommend Pet Palace to my friends and others who are seeking a place to board their pets. Thank you Pet Palace for all you did for my little baby!
-
July 2023 by Josette Kochendorfer
It’s sad to see how downhill this facility has become.So I’ve boarded my dogs here multiple times over the years. They were good with the dogs, told us if anything abnormal came up.My most recent interaction here was horrible-and it will be my last. Dropped my dog off with his pre-portioned bags of food on Friday. Verified that he was there for 2 days of boarding and daycare for Sunday. Picked him up on Sunday. No one corrected me when I initially called and booked, or when I dropped off that now they only do day boarding instead of daycare. Very frustrated with that.Sunday night and my dog is whining at night to go out every 2 hours. My dog is 3. So I know something is wrong. I had to call Pet Palace Monday morning to see if any of their staff had noticed anything abnormal while my dog was there. They told me nothing at pick up. Turns out, they somehow lost his baggies of pre-portioned food and had to feed him food they had on hand and they noticed he had diarrhea. No one told me this. Had I been informed properly I could’ve taken better care of my poor dog and given him pumpkin sooner, and maybe gotten some sleep last night.I’m very disappointed to see how this place has gone down in customer service, while increasing their prices.Look elsewhere for boarding is my advice.
-
June 2023 by Kaylene Etheridge
Great for a pet if you're just doing daycare but not enough time outside or playing with other dogs or people for boarding. However, my daughter loves taking her cat and boarding her there.
-
May 2023 by Kevin Conley
My wife and I LOVE this place. It’s new so it’s really nice and clean. We’ve only used PP for grooming and couldn’t be happier. Charlie is always happy to go here too. He looks and smells GREAT when we pick him up. Staff is friendly and welcoming. They were flexible when we weren’t able to get to our appointment on time.
-
March 2023 by Scott Justice
We just started taking Tinsel to the Pet Palace this week . What a great place this is . Kaylyn has gone above and beyond to make our experience top notch . Also the young ladies at the front desk .Thanks for being so awesome .
-
March 2023 by Jennifer Sharrer
Pet Palace does a wonderful job taking care of our two furbabies. We like reading the report cards of what they did during their stay and it's peace of mind knowing they're in good hands when we need to use their services.
-
February 2023 by David McGlosson
We did day care for a day because we are going on vacation. We wanted our two big dogs to see that we were going to come back and get them. We have a challenging Akita and they were great with her. I highly recommend it. The staff was great all the way around. Super nice facility. Very accommodating.
-
February 2023 by Britta Johnson
Went to this place one time and was told the dogs go out three times a day to go potty and then they play in two play groups. If I am paying nearly $50 a day for my dogs to attend day care, I most definitely do not want them in a kennel. When they aren’t playing they are in a kennel. Don’t waste your time or money. Go to Dog Day Everyday in West Chester. The dogs are out all day long to be able to play with their friends. They have the ability to lay down to relax if they want to. And it’s cheaper than Pet Palace!