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December 2023 by Danielle Bustle
Friendliest staff at any planet location around here.
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December 2023 by Adam Martin
Planet Fitness is pretty much Planet Fitness, everywhere you go. Plenty of equipment overall, but needs more squat racks and bench press set ups. Staff is usually pretty friendly, especially for being basically kids, ha ha. It can definitely get crowded though, especially on Mondays. Not a bad value overall.
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December 2023 by Avi M. (Tunsy)
I don't think they are open 24hrs anymore it just says 24hrs but its actually not. They should change the signs etc then cause we ppl that can't make it till after 9 don't go for nothing. And find a 24hr gym or one open later.
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December 2023 by Ken Shulock
Edited same day per owner response… To owner, this does not help. You did not address the staffing complaint I had, only tried to explain payment options. Your explanation does show you accept one form of payment preferred thru checking. I was asking for one form of payment, which is what your staff told me is not possible. Had your staff actually taken the time to be present at desk or care about what I was asking when I could find them, rather than saying do it thru app seems to be 1 issue. Your lack of response about the staff, your training of them and follow thru with them is the real reason for this response. Wanted to be a member, Planet Fitness didn’t want a new customer.The bad reviews of the staff here are correct. I was new, looking to sign up, sent me to sign up on app after 1st person at desk didn’t know how, second person said it will take a while and go have a seat while I do it. He disappeared. Got to part in app that asked for credit card and bank account info, does not let you proceed without. I want to pay with 1 form of payment. Had to wait for another person to come back to desk, he (Luke) answered phone that had been ringing before helping me. He asked if I was all signed up after he hung up. He had directed 1st person to help, so I am assuming he is manager.I told him no and why. Asked for way to pay providing either credit or bank info, not both. He told me there is no way, annual fee’s are collected on credit card, monthly fees from bank account. There has to be a way to provide 1 type of payment. Other reviews here also state they are charged after cancel. Staff is very inattentive here, front desk is empty, had 5 people behind me while all this was going on and phone ringing. Did not sign up as staff were terrible to work with, and payment options they require are absurd.
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December 2023 by Daniel Helton
Make your gym 24/7 this is quite idiotic at this point. Nobody in the greater Cincinnati area is this way anymore. I’ve talk to the staff and they want the hours and you have people in the gym at night. I use to be your regular and then I had to travel to the next nearest location which was here then it changed again. Do better planet fitness. You take my money like it’s 24/7 make it that way.
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November 2023 by Jim Harrell (LarderRoom)
LarderRoom...I found myself in West Chester, Ohio, so I dropped into this Planet Fitness to take advantage of my black card membership (and their spa). The first thing I noticed is that this Planet Fitness is HUGE. The second thing I noticed is how clean it was. I could definitely see myself back at this location.
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November 2023 by Minnesota Fats
No hot water in the men’s shower second time in a row. I told the front desk woman and she gave me a “I’m not supposed to be up this far north anyway” look. That’s cool. I’ll stay back south. POC I would stay away!
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October 2023 by Chris solar Johnson
Best planet fitness I’ve ever been to. Staff is amazing and the facilities are always clean.
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October 2023 by Camille Elam
Do not like this Planet Fitness. The equipment and workout areas are fine. But the staff is something else. Never see them walking about the gym, seems like they just hang out at the front!!! Really, does the front need to be be a place of “ hangout”.The showers rooms are horrible. Dirty!!! Ever single one!! Hair laying in clumps, garbage and even dirty shoe marks in the shower! I looked in everyone to choose “the best”. Disgusting!!!If you are looking for a Planet Fitness, go to the one on Fields Ertel. They are amazing there! Awesome staff, clean and great environment. Avoid this one in West Chester if possible.
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September 2023 by Kari Heinecke Donaldson
I canceled a membership about a month ago but found that my card continued to get charged. When I called I was told there were 2 memberships with the same name and month and day date of birth one had a date of birth in 2004 and another in 2003 which obviously doesn’t make any sense. I was able to cancel the second membership as well and told my charges would be refunded to my card in about 2-3 days. It has been 9 days and still no refund has been applied to my card.I believe planet fitness replied to my review however I can’t find it to follow up so if planet fitness comes across this again please reach out again so I can follow up. Thanks !
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August 2023 by Jaycie Willhite
-2 stars because of the employeesi’ve been going to this gym long enough to see how the employees act daily and i usually leave really good reviewsbut these employees are the least bit welcoming.I don’t think the front desk needs 5 employees most the time who don’t greet you don’t acknowledge you either and are on their phones like zombies(maybe i’m wrong)This has gone on for a long time the thing that lead to this review was going in and trying to scan but it wasn’t working one of the 5 employees up there (still no greeting) rolled her eyes and went to push the button then went back to her phone.In my opinion a gym should be welcoming i shouldn’t be made to feel like a nuisance to the employees.There is one good employee who smiles and acknowledges people, but this place needs some management over their employees or it’s gonna continue getting negative reviews about their employees from other people.So if you are looking for a gym that you feel welcomed into this isn’t it.But it does have nice equipment, and is a big gym with a variety of things to do.
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July 2023 by Cheyenne Mcintosh
Love this gym but I wish they were open at 5am on Saturdays
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July 2023 by Zach Dupps
Hours haven’t been updated. Went to go at 9pm today (which is a Friday) and they were closed, thought this place was 24 hours.
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July 2023 by Kristopher Connelly
Claims to be open 24hours. This gym is not open 24hours! Terrible, just terrible.
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June 2023 by Jules
Actually, it's a really nice gym. Typical lifter into bodybuilding and they have up-to-date equipment and a lot of smith machines. Great atmosphere. Would recommend
