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December 2023 by Adonis Corralejo
I feel like it is dependent upon who is serving you when you walk in the door, if you get the right person the service is amazing if you get the one that you can't understand and isn't into customer service or looking up proper pricing or using the current sales coupons so you need to keep on them to do their job correctly while the other employee looks at you as if to say "sorry sir" well I guess that's the world we live in now... so we will ask to speak to the employee we are used to getting the good service from or go elsewhere moving forward.Verify that the items you buy are at the price listed on the shelf!
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August 2023 by Michael Sprague
Make sure you don't have to deal with Justin.Ask for someone else.
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June 2023 by Jacob Harville
Jasmine went above and beyond to take care of me. Would recommend this store to anybody in the west Chester area! Thank you jasmine!
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October 2022 by Jessica Tonnesen
The experience inside this store was wonderful! The associate working was kind and knowledgeable and everything I needed was quickly completed. I will always be a loyal SW paint fan but the experience inside this particular store seals the deal & causes me to want to always come here first. Great work West Chester Sherwin-Williams!
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August 2022 by Kristen Carter
Read the fine print its states forfeited in 14 days .if not picked up . I understand that but it also tells you not to come to the store until notified . Unfortunately they dont notify you . And the stores says it a tech problem not theirs . Too bad . I called no answer finally just drove there and paint was ready .no one cared . Not the stores problem . I will not be buying from them again . Its shady they know there is a problem. But not fixing . Could cost you major money .their paint is not cheap . I have proof and all my emails .and they admitted it was a problem on their part online . So I would advise you to be careful dealing with them
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March 2022 by Josephine Inman
Stopped in this morning and was helped out by Jerry he had manger vibes so I’ll assume he was the Manager. He was very helpful and extremely pleasant so I wanted to drop a review. Jaq N JoE @ J&J Painting would definitely recommend this location. We love our S-W Partners
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March 2022 by Lisa Dinkelacker
I'm loyal to SW paint and prefer to purchase at their stores. Yesterday solidified that decision because of the above and beyond service from Jared. He was polite, knowledgeable & helpful when I asked questions and asked for suggestions.
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September 2021 by Rob G
Emailed and then called to confirm an order for one gallon of paint. Was told it by the woman who answered the phone it would be ready to pick up in 20 minutes. I decided to give them 45 minutes just for good measure. Arrive at store and wait for 10 minutes for a disheveled agitated female to stumble out of the break room after notifying male employee I had arrived to pick up my phone/email order. Female doesn’t acknowledge me at the counter. I have to ask to find out the paint has not been mixed.Female employee begins slamming things on the counter. With printed email in front of her, she asks how to spell my last name. After another 10 minutes she rings me up after not shaking the paint as long as required. After dropping the paint can on the counter, she waits until I’m halfway out of the store to say in a passive aggressive smarmy tone “oh I hope you have a faaaaantastic day sir”.I won’t be going back to this location until Sherwin has figured out how to automate her position. Shouldn’t be hard, she isn’t doing much and AI algorithms don’t become indignant when they’re found to be incompetent.
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June 2021 by Catherine Phillips
Perfect color matching!
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April 2021 by Mickey Gardiner
nice store environment and helpful store employees
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April 2021 by Philip Preston
Courteous and very helpful.
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April 2021 by Chris B
Helpful staff and great products
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February 2021 by Jenna Dingus
The salesman’s Ryan was very knowledgeable and polite. He told us what products we will need for painting our cabinets.
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February 2021 by Poppy Strochine
Sales associates were fast, helpful and very nice, as always. You pay for what you get and the product speaks for itself.
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October 2020 by samantha w
Excellent fast service. Used the online order option and my order was ready next day for pickup.
