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November 2023 by Fred Küppar
1 guy works and trying hold it up pointless to wait any food takes forever!!! Highly not recommend
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September 2023 by MaryBeth Williams
I'm visiting from out of town, so I wanted to stop for some infamous UDF ice cream. Have loved UDF since the mid-1970s when my family moved to the area. The ice cream lived up to my expectations, but I was extremely displeased that an employee's 4 young children were running around the store unsupervised-throwing paper airplanes, blocking checkout counters because they were chitchatting with employees, being extremely loud, etc. Next time I'm in Cincinnati, I'll make sure I do not patronize this location.
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September 2023 by TONY LIZOTTE
Stood on line for over 10 minutes while two girls sat and talked behind the counter. Finally someone who wasn't even clocked in came out to ring me. Whatever then girls make its way to much!
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July 2023 by A K
Sorry for my English, Went there for ice cream for my daughter, at 12:58 and store was literally empty, I know it’s late and they are closing in 2 min. But taking a scoop of ice cream putting in a cup won’t take much time. But the cashier said ‘NO’ even though I requested, She was going here and there and told me to take one from freezer. Again I asked and I said please just a scoop and she literally showing her phone and told me it’s 12:59 I can’t do it. I can’t control my daughters cry ?Hello Mr owner, please look into this, tell them that taking a scoop will take hardly less than 30 sec
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June 2023 by chloe kramer
Went there with 2 of my friends and didn’t know how to pay as i’ve never been to a UDF that you order on tablets. I told the cashier (girl and had brown hair) “i’m sorry we aren’t from around here”. she replied, “yeah and you guys are also really annoying”. Mind you this lady is probably in her 30’s acting like a teenager. When i heard that i was immediately like “wait what did you say?” and she wouldn’t say anything else. Very rude. Wont be coming here again.
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May 2023 by Molly D
Very inconsistent service. One employee said the ice cream section is open at all hours and some say it closes at 10pm. We've ordered at 12:30am and gotten milkshakes but it's such a coin toss
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May 2023 by Molly Donovan
Very inconsistent service. One employee said the ice cream section is open at all hours and some say it closes at 10pm. We've ordered at 12:30am and gotten milkshakes but it's such a coin toss
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April 2023 by Mike Liles
How can you have a store that specializes in selling ice cream not sell milkshakes all the way to closing time.I stopped here at 11:40 pm and was told no shakes, only ice cream.
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March 2023 by Hannah Marie R
The bathrooms are always gross here which is funny because the employees are always hiding in them. You think they would keep toilet paper stocked always being in there taking up time but they never have toilet paper so people keep leaving messes with paper towels.Also don't order candy mix ins for your ice cream. The candy tastes like it's been unwrapped in 1999.
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March 2023 by Lisa Back
Where to begin well let's start with the health issues found bed bugs and the women's bathrooms will never go to the bathroom again so clearly they don't take very good care of the maintenance and let's continue with violation did you know it's take your child to work day almost every single day I did not know that but apparently at this UDF it is take your child to work day which if I recall correctly in my corporate days that should be against company policy for several safety reasons if something were to happen to the child UDF has to pay even though the child shouldn't be behind the counter or in that store to begin with I will never go to the UDF I'm going to make sure that everybody I know no longer goes to the UDF unless they like bed bugs and unless they enjoy all the violations I personally feel very disgusted by itCurious of the board of health would appreciate the pictures
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December 2022 by Christopher Plummer
Employees too worried about there phone to make a milkshake I asked for ar the register. I asked for it to be made with chocolate ice cream they used vanilla. Made a chocolate milkshake with sour chocolate milk. No straws. Too lazy to open a bag of crushed oreos for my shake. Absolutely horrible experience. Need new Employees
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November 2022 by Ray Garrison
ABSOLUTELY HORRIBLE CUSTOMER SERVICE! ONLY PERSON IN LINE TO ORDER MILKSHAKES AND WAITED 25 MINUTES TO HAVE THE MILKSHAKES MADE! VERY DISAPPOINTED!
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November 2022 by Nel El
Reviewing the gas station without the store. The gas station is easy to access from Fields Ertle Road, has multiple gas pumps. Just from Lebanon road, it has an exit to the right only without left direction so take Fields Ertle Road is much easier to navigate from there. Has multiple lights and near Kroger which makes it comfortable place if you beed gas in the evening.
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October 2022 by Makayla Chitwood
Absolutely the worst udf I’ve ever stepped foot in. Completely ruined my business with them never again. Bought a $5 malt to be given a chocolate milk shake instead then take it back up because its not a malt and told that they dont have malt. Ask for a refund? Oh he can give me $2 instead of my $5. Never again.
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May 2022 by Alie Preston
Normally id given 4 or 5 stars cause it's location usually pretty good but when I get overcharged makes it not like places no more. If the price is on the package that's the price that should be charged. When brought to the main interest attention was not fixed so now I'm here. Lately the coffee has been watered down. The prices don't match what other stores are in the same area. Just getting ridiculous
