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January 2024 by Richard Heiser
Fixed my grandson's phone for the best price. Had it done in a timely manner.
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July 2023 by Zz Aa
I asked about the price yesterday but no one answered me !
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September 2022 by Linda Nichols
I went to the store located on tylersville road in Ohio and the people that you have working at the store are amazing they've helped me several times and they've been nothing but helpful kind and very knowledgeable and I just want you to know that you've got really good people working there thank you
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November 2021 by Matt Wenzel
Their automated system doesn’t allow you to talk to people. Sign of the dying times of customer service
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May 2021 by David Max
The staff was very professional specially Brian, Excellent service
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February 2021 by Antania Jones
I got my iPhone screen fixed in the summer: it took them quite a while and i knew right away that the glass wasn’t legit Apple glass, despite the price they charged. I recently cracked it again at work, and just got it fixed. When the man took the screen off, there were random screws just hanging out, not screwed into any specific area. They clearly didn’t know what they were doing since 3 screws were literally rolling around . Probably the reason my phone would just freeze up or crash ..10/10 do not recommend.
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September 2020 by Hyeyoung Son - Mulvaney
I made an appointment to have my phone screen fixed. When I went there, they didn't have a record of my appointment nor do they have a technician to repair the screen. I just wasted my time. Dreadful & unprofessional customer service! I wouldn't give one star.
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July 2020 by Amber McDonough
I WOULD NOT RECOMMEND THIS PLACE – They told me screen replacement would take 1 hour, but it took 7 hours. They got me in the door by LYING about the time it would take to complete repair and then giving me the run-around every time I called asking about it. The reason why I came here in the first place was because they were the same price as UBreakiFix, indicated it would take an hour to fix (whereas UBreakiFix said 3-4 hours), and opened at 8am instead of 10am. In hindsight taking it to UBreakiFix at 10am and picking it up 4 hours later (at 2pm) like they promised would have been quicker. My appointment was scheduled for 8:30am on 7/17/2020. The individual I dropped it off with made sure they had the correct part and told me it would be ready no later than 10am and that he would call when it was ready (the form said Promised time was 9:32am but I was okay with 10am too). 10am came and went. When I called at 11:45am to ask the status of it he said things got really busy and they were working on it now (okay) and would call when it was complete. I was patient and polite. Waited nearly 3 more hours and called AGAIN at 2:30pm and they said it was being worked on now (again). This is when I lost my patience. I said look you guys told me that 3 hours ago and this was promised no later than 10am and here it is 2:30. He made a bunch of excuses about customers coming in (you don’t say?) and there only being two people there and a large number of deliveries (that’s fine, and I'm understanding to a point, but why make the 10am promise then? Because had they told me 3:37 pm when I finally got the call that is was ready, I would have taken it somewhere else). He then said it would be ready within the next hour. 15 minutes later at 2:45 he calls me and says the purple screen they were going to use that matches my phone was “defective out the box” and they didn’t have another one but would replace it with a black screen and back and give me a discount. At this point, saying screw it and taking it to another place would cost me 3-4 more hours without my phone so I said go ahead and do it. Furthermore, there’s no doubt in my mind that I dropped my phone off at 8:30am and they didn’t even BEGIN to look at it until after 2:30pm. They made EXCUSE after EXCUSE about why it wasn’t ready when promised even indicating that I didn’t seem to be in a hurry to get it (see, I was trying to be polite, patient, and understanding). Full disclosure: they did apologize and offer a 20% discount, which I appreciated, but still never coming here again.
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January 2020 by John McFarland
My phone would not keep a charge and I thought I was going to have to replace the battery or buy a new phone. They cleaned it out for me and now it plugs in properly and works like new. Free of charge!!!Highly recommended on all accounts!
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August 2019 by Bolaños
They did very quickly and good price.Costumer service really nice, you got ? from me.
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July 2019 by Tim Altick
Quick turnaround and very affordable.
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June 2019 by Karen Owens
This was quick and painless and very reasonably priced
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April 2019 by RnRBabe1
Took in my Gen1 Apple Watch to the Apple store for repair and it was going to cost more to replace the battery through them than the watch was worth. Through research found out that I could have it replaced through Batteries Plus for a fraction of the cost! I had the watch back within a week fully functioning. Cannot recommend this company enough!!!
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January 2019 by Ryan Morgenroth
The glass on my iPhone was completely smashed- like angry wife smashed. I didn’t think it was fixable but I took it up there anyways.
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January 2019 by Alexis Sutherland
I dropped my friends phone and shattered the screen so i brought it in to be fixed. It looks amazing now and when we came back home we later realized the phone speaker no longer worked. We called and they said with our warranty they would fix it free of charge as well. We were very please with the quality of the service we received and the people who were working.