Universe Bridal & Prom is a bridal and prom dress shop that operates by appointment only. Customers can schedule their shopping or pickups by calling, emailing, or messaging through Facebook. The store allows prom shoppers to bring up to two guests and brides to bring up to four guests. Many customers have praised the shop for its vast selection of dresses and great prices. The employees are noted for being supportive and enthusiastic, often acting as "hype girls" to enhance the shopping experience. One customer highlighted a successful prom dress experience, mentioning that their daughter's dress was a hit. However, there have been some concerns regarding customer service. In one instance, a customer faced issues with sizing and felt the staff did not adequately address the problem, leading to dissatisfaction. Despite this, the manager took initiative to resolve the matter, showcasing a commitment to customer care. Overall, Universe Bridal & Prom is recognized for its wide array of dresses and helpful staff, making it a popular choice for homecoming and bridal needs, although some experiences may vary.
Friendly staff and they took care of our needs even gave a bottle of wine. helped with directions to other places as well
May 2026
We got my daughter’s prom dress from Universe and they were wonderful! She looked absolutely gorgeous!!
May 2026
I absolutely loved the workers, they all had positive attitudes and were more than happy to help you with anything and everything!! I have totally recommend taking a visit here for your next event!!
