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February 2024 by Meredith W.
Highly recommend shopping here for your prom dress!! They have the best selection of dresses I have seen in all sizes. Staff is very helpful and super kind! They made my daughter feel special. I will be shopping here for all future dresses!
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November 2023 by Moriah Q.
Customer service was unprofessional. The attendant was very distracted and uninvolved during my visit, but I did find a dress. We put a down payment on it and said that we'd be looking around at some other places as well. We were told that if I found another dress we couldn't get the $100 back, but we could use it instead towards other accessories, like a veil. Went in to do so, and they told us that such is never the case, you cannot get any money back and if you want to use it, it has to be towards another gown. (Which obviously I didn't need) I hate to leave bad reviews, but customer service here was inconsistent and unhelpful.
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August 2023 by Richard Skelton
Usually they've done well when my family and friends have used them for prom or wedding dresses. Very disappointed in the last experience, thus the 1 star review. Dresses were ordered a few months ago and said they would be delivered by the end of July. We called, "no they aren't in, we will call you when they're in." Called back beginning of August "still not in." Called today, "nope." When asked if there was a company we could call since our wedding is a month away, they said they would reach out. Called back about an hour later "oh we have them, someone forgot to mark them here." Why didnt they go and check the stockroom on the prior calls to see if they were in, or check the order confirmation number they claim to have had (which im sure has a tracking number attached in some manner)? No apology, no "making it right" for being 3 weeks late and us having to continually press them on the issue. Just really disappointed. I previously recommended them to friends who were getting married, and while I realize this is one occurrence, I can't give that recommendation any longer. Extremely disappointed.
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August 2023 by Ken Houston
We go here and just avoid other places. Much easier, get great assistance with staff. Very helpful and friendly. Highly recommend.
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August 2023 by paige knight
We went homecoming dress shopping with my friends daughter and the girls were so helpful and ni matter how many times she needed her dress tied up (which was alot) the girls never complained and always gave opinions that we trusted. A great experience and we were happy we decided to make the trip
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July 2023 by Sandra Maxwell
We had the best time picking dresses. There was plenty tp chose from and they could order if the size wasnt just right. Their team made us feel special and worked hard to see we found what fit. Recommend this place and we will be returning for prom dress as well. Job well done!
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June 2023 by Cheryl S
Very helpful and kind staff. This is the first place we went, and my daughter found a beautiful gown. More than we imagined. The selection here is ample.
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February 2023 by Jessie Bands
As soon as I walked in, there were hoards of people everywhere. It was super chaotic with the smallest dressing rooms known to man. You don't get much help from the staff, and I didn't enjoy the environment at all.
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November 2022 by Haley Gibbs
Shelby was so awesome!! She was very very helpful and even pulled my most favorite bridal dresses to have me try on! I highly recommend universe & also Shelby!
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November 2022 by Jennifer Derwacter
This place is terrible, have a scheduled time, the person assigned to my daughter would only come by and ask if we found our favorite yet, not one time did she offer to pull any dresses. After an hour another person came by and asked, by this time we had enough my daughter was dressed and asking to go somewhere else.
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August 2022 by Rachelle Roberts
Horrible customer service. Made my niece (the bride) cry because they were so rude and unprofessional. Messed up an order and blamed her. Took her $1000 deposit and gave her a used dress.Worst experience. Would not recommend to any bride for her special day. Drive the extra distance or order online from somewhere else. Save the drama and money.
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August 2022 by Gabrielle Frances
I was told my dress would be shipped out July 9th 2022. Knowing that I gave an extra week to make sure it got to the store before I called. I recently called and they said they have had it since June 3rd and called me once and they said they couldn’t leave a voicemail…The dress needed to be altered so I asked if anyone had tried to call me since then and her response was “we have a lot of other brides to keep track of..” she was so rude and when my mom called in to talk to them the girl CARLY told my mom she wasn’t a babysitter and hung up on her. I will not be back and would not recommend this place to anyone because of how rude Carly was to my mom.
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June 2022 by Amber Hamilton
Wherever you live, this shop is worth the drive. Yesterday I found "The Dress!" As a plus size individual, this was probably the most stressful part of planning a wedding for me. I don't like dresses, dresses usually don't like me, but the experience I had here was more than I could have dreamed. The staff was so kind and helpful. They noticed right away what style I leaned towards and what flattered me and brought me so many options. OPTIONS - this is also something plus size people are not used to. I cannot boast about this shop enough. They cater to every body and style, care about your thoughts and have a selection to rival any boutique or chain store. They are absolutely wonderful. I will be recommending them for the rest of my life.
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February 2022 by Nicole Bott
At first, my experience was okay. I enjoyed getting to look through the dresses, but mostly family/friends had to button, zip, etc. my first few visits. Nobody clipped me or helped me visualize what my dress would look like on my wedding dress. Against my better judgement, I ordered a dress with this company.Fast forward to when I went in to try on my wedding gown, and I just didn’t feel beautiful at all.. Penny was VERY kind and understanding and helped me work through the situation, but I left without my dress and feeling a little defeated.Next day, I call in regarding the situation and spoke with Carly. Honestly, I have never been spoken to so rudely in my life.. her exact words (among many others) to me were “it’s not my problem you are second guessing yourself and it’s not my problem you think you got the wrong dress, you should have thought about that before you paid your deposit” and then she hung up on me!!!Of course I call back infuriated and ask to speak to the higher up, Jan. She was much nicer and arranged a time for me to come back in. When I arrived that day, she gave me the one on one attention that every bride deserves walking in there, but don’t seem to get. Unfortunately, it took a bad situation and a rude employee for that to happen. And of course, the employee who made my experience miserable was there and even gave me a few dirty looks, which made me feel like the business didn’t truly care about my concerns in the first place.I ended up leaving with my original dress, not because I loved it, but because I liked it enough to get through the day and I wanted to put the experience behind me.That should have been a wonderful experience shopping for one of the biggest days of my life, and it was not in anyway. shape, or form that experience. If I could do it all over, I never would have walked in the doors the first time.
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October 2021 by Susan Ellis
An amazing selection of gowns and the staff was very helpful and made it an excellent experience!
