Westerville Ace Hardware is a locally owned store that prides itself on being part of the community and providing exceptional customer service. Customers consistently praise the knowledgeable and friendly staff, especially highlighting the helpfulness of Eric, who is recognized for his expertise. The owner and manager are committed to ensuring customer satisfaction, often going above and beyond to resolve any issues that arise. Shoppers appreciate the store's rewards system, which includes monthly coupons and promotions, making it a preferred choice for many. The convenience of online shopping and same-day pickups adds to the positive experience, and the staff is always willing to assist with carrying items to customers' cars, especially larger purchases. While some customers wish for a broader selection of gardening supplies and better shipping rates on non-heavy items, the overall sentiment is that Westerville Ace Hardware offers outstanding service and a welcoming atmosphere. Whether looking for paint samples or tools, customers find that the store embodies the essence of helpfulness and community spirit.
Every time I walk into this establishment the employees are quick to their feet to greet you and ask if you need any help. Very clean and organized store too! Carter has helped me the past few times I've come in and he is great. Will definitely keep shopping here!
May 2026
I’ve had to come in and out of here multiple times for a ton of different paint samples and this place has made things so easy. Jerry is so helpful and so kind, and everyone at this location was so wonderful every time I came in. Thank you guys!
February 2026
A Really nice store!! Mike G was very helpful. I will be back!
