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February 2024 by Katherine Heppner
everyone that works here is always so kind & helpful!
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January 2024 by Rk Moore
Kohl's Westerville staff are always helpful and the deals are worth the drive!
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January 2024 by Lisa Panzica
Went to kohl's to return Amazon purchases. The associate was very helpful! I was browsing the merchandise and another associate asked if I needed help. Good personal interactions and I found a new hoodie on sale!
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January 2024 by Brandy M
Your return policy is not for the customer. The manager Jen is for Kohl’s not the customer. Will not be returning to any Kohl’s.
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December 2023 by Jenny Johnson
Clean. Great service and selection.
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December 2023 by T Predovich
Dropped off an Amazon return item, easy return, went in to the back of the store, scanned the return and off we go.
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December 2023 by Keith Adams
Dropped off an Amazon return. Got 20% coupon. Fast and easy.
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October 2023 by Kim Hoover
The store was clean and well organized!The cashier went out of her way to answer all my questions!
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September 2023 by Jeffrey Glasgow
The staff members were friendly and very helpful. Clothing racks were nicely displayed with all new fall clothes.
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September 2023 by Noela Buchfeller
I had the pleasure of interacting with Kim, cashier at Kohl’s Westerville, OH during a recent visit to that store, and I was truly impressed by her exceptional customer service skills. From the moment my foster mom and I approached the checkout counter, Kim greeted us with a warm and welcoming smile, creating an immediate sense of ease and comfort.Kim displayed an admirable level of professionalism, courtesy, and politeness throughout the entire checkout process. It was evident that she takes great pride in representing Kohl’s and providing customers with the highest level of service.
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September 2023 by Kim Spears
I've been shopping at this location for years. Always clean, well stocked and employees helpful and friendly.
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August 2023 by Yolanda Hearn
Looking for semi formal dresses. Did not have a big selection. Also tried to find petite clothing but the selection now is very small. Cashier could not scan the pricing on some discounted jewelry that I had purchased, so she had to do some research. I was satisfied with the pricing that I paid for my items.
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August 2023 by Sue Jablonski
I don't go into Kohl's much but did recently - (Westerville store) and appreciated the helpfulness and friendliness of Julie who checked me out.
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August 2023 by Missy Greater
Went in to do an exchange from a recent purchase. They didn’t have what I wanted so I found a similar, same brand pair of pants to exchange. Go to the customer service desk where I was 2nd in line. Waited for entirely too long because the older blonde lady, maybe 50-60s was having a personal conversation about her husband and family with the customer at the counter. While talking she was not completing the transaction. We waited patiently while she continued her conversation. When it was our turn there was no greeting, no smile and she was very short and rather rude. I spoke she didn’t respond. Not friendly by any means.My previous purchase was now on clearance and she told me, you can’t exchange this and pushed it towards me on the counter. I began to ask what my options were and she rudely replied return and purchase in a matter of fact tone. Not fully understanding, I asked if that would mean me having to pay a balance since there is now a price difference. She sarcastically said yeah that’s why you can’t exchange, either pay the difference or keep the item.Her level of service was not satisfactory. Her tone and behavior was very dismissive and she was rude. Kohl’s we deserve to be treated with more respect. I did nothing wrong by attempting to exchange an item that I wasn’t happy with the size. No name of the cashier on my receipt. Visited 8/5/23 around 12:30pm. That employee needs to be retrained on customer service.
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August 2023 by lesley monroe
KimWas a great help at the register she was full of joy and it really helped get my day started.
