Kroger Administrative Offices has received mixed feedback from customers regarding their stores. Many individuals express a desire for more Kroger locations, particularly in areas like Williamsburg, VA, and Youngstown, OH, believing that the expansion would be beneficial for both the company and the communities. However, some existing stores, such as the one in German Village, have faced criticism for being dirty, having low inventory, and long lines at self-checkout. Customers have noted that staff attitudes are inconsistent, with some employees being friendly while others seem uninterested. Additionally, changes to product offerings, like the increase in water bottle counts, have not been well received, especially by senior customers. Lastly, there is some confusion regarding recent advertisements, with customers questioning the clarity of the messaging. Overall, while there is enthusiasm for Kroger's growth, concerns about service and product availability persist.
German Village store is so sub par. Dirty, low inventories, long lines in self checkout, almost no cashiers, never any carts in store, half the staff is great, but other 1/2 is unfriendly and acts like they don't want to be there. Beggers at entrances and in parking lot. I used to spend thousands in your stores, now I only... read full comment
February 2024
Can you please open up a Kroger in Williamsburg,VA there is only 2 grocery stores your Harris Teeter and Food Lion, we need more options,a Kroger would do very well people drive to Richmond,VA or Newport news,va.please open a Kroger
January 2024
Freshness is lacking in produce and vegetables. Pharmacy staff is overworked.Staff is friendly and knowledgeable.
