Kroger Administrative Offices has received mixed feedback from customers regarding their stores. Many individuals express a desire for more Kroger locations, particularly in areas like Williamsburg, VA, and Youngstown, OH, believing that the expansion would be beneficial for both the company and the communities. However, some existing stores, such as the one in German Village, have faced criticism for being dirty, having low inventory, and long lines at self-checkout. Customers have noted that staff attitudes are inconsistent, with some employees being friendly while others seem uninterested. Additionally, changes to product offerings, like the increase in water bottle counts, have not been well received, especially by senior customers. Lastly, there is some confusion regarding recent advertisements, with customers questioning the clarity of the messaging. Overall, while there is enthusiasm for Kroger's growth, concerns about service and product availability persist.
German Village store is so sub par. Dirty, low inventories, long lines in self checkout, almost no cashiers, never any carts in store, half the staff is great, but other 1/2 is unfriendly and acts like they don't want to be there. Beggers at entrances and in parking lot. I used to spend thousands in your stores, now I only... read full comment
October 2025
I am a Kroger boost member.My main reason for this is for the delivery blatantly.I have been unable to place online orders for pick up or delivery and keep getting told.Wait 24 hours I paid for this monthly kind of a ways for something I can't use
June 2025
FIVE STARS TO COLUMBUS PIKE STORE ONLY..The only Kroger you should use inDelaware,Ohio is the store located at 1840 Columbus-Pike Delaware,Ohio..the store on Houk Road is terrible,restrooms no toilet tissue,deli staff rude not will to even offer Turkey Breast, call dozens of time, always state out of stock, service counter... read full comment
