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8:30AM - 6:30PM
5195 Hampsted Village Center Way, New Albany
Mailbox Centers
“The best UPS I’ve ever been. They called me and left voicemail just to make sure if my package delivered onetime, yes it was delivered exactly ontime. Thank you for going above and beyond to serve the community, we appreciate your service.”
8:30AM - 7PM
829 Bethel Rd, Columbus
Mailbox Centers
“Went to this location Wednesday to return Amazon package. My phone locked up the young woman not only helped with my return but also managed to unlock my phone. She went above and beyond with helping a frazzled woman resolve her problems. Great”
“This location is further from my home but I always go to it because of the employees . It hard to find good customer service these days but Josh and Keon are a great example of how customer service is done. Both greeted me with a smile on their faces when I walked in . They were friendly and professional which made my day. Both are an asset to this location! Highly recommend this store.”
“I have been going to this place for months since creating an eBay account. I know and interact with the owner and staff. They are all great and make shipping very easy. I never go to the post office or other areas if I need something shipped as they are so pleasant. I highly recommend this shop.”
“UPS store associate was helpful and friendly. Answered all my questions and even put extra tape on the package that I was shipping. So much better than waiting in the long lines at the post office!”
“⭐️⭐️⭐️⭐️⭐️
I had an amazing experience at this location today! Legion and Hermon went above and beyond to help me print off my resumes—they were patient, professional, and incredibly kind throughout the whole process. Their customer service was top-notch, and they made what could’ve been a stressful task feel easy and even enjoyable. Just genuinely wonderful guys who care about helping people. I highly recommend this location for anyone needing support or great service. Thank you again, Legion and Hermon!”
“We were helped by UPS employee, James, today. We had 2 big, heavy boxes that had the same Amazon tracking number. He advised us to get a 2nd tracking number from Amazon so we'd have proof that both boxes arrived. He carried the heavy 2nd box to our vehicle until we can get the 2nd tracking number. We can't say enough good about how helpful he was to us. He probably saved us a lot of money with his advice and help. We can't thank him enough!”
“I went into UPS today to return a photo booth and spectrum equipment. There was only one individual working, KJ, who effectively and timely managed and processed everyone's request with superb efficiency. In a line of 4-5 people I was in and out. He even paid attention to items that people were holding in the line and informed them before they waited that they didn't take the packages their and cordially redirected them to two UPS stores that did. I was highly impressed with his customer serviced and efficiency.”
“Service is excellent. I have used this UPS store a number of times. Employees are knowledgeable, friendly and very efficient. This particular store is not especially close to where I live, but I trust the service there 100%”
“I always have a great experience at the Polaris UPS Store. The associates are kind, helpful, and hard-working. They make a mundane errand much more pleasant than expected. Thank you!”
“Everyone is great! They even went out of their way to get a package to me.a package from china only had my email address and phone number so they called me before shipping it back. Great service. Thank you ?”
“People often only tell when they have a terrible experience, but today, I had a great experience. Shawn was accommodating. I was feeling a bit sad because I couldn’t carry my package in, but Shawb dropped everything to assist. He was very kind. I am beyond grateful. I think this will be my location going forward. Thank you, Shawn!”
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“I wanted to call out Alex at this location for not only being great at customer service but a fabulous human being. If I’m at Polaris I would drive across town to this location just because everyone is so nice! Keep at it Alex!!”