DICK'S Sporting Goods receives praise for knowledgeable and helpful staff across departments. Employees are noted for taking time, listening to questions, and providing detailed explanations to ensure customers get the best fit for their needs, from running shoes to bikes. Customer service is described as awesome, excellent, and extremely knowledgeable. The sentiment is appreciated, though some interactions are perceived as overly frequent. The store also offers a great protection plan.
Excellent customer service, the manager was extremely kind and explained each bike in full detail. I highly recommend them. Sincerely, Bentley Mom
April 2026
Associates were very helpful. I found what I needed after looking online. Stores are always clean and well organized.
February 2026
I had exceptional service by the staff at this new location in Avon. The manager Hailey was able to resolve a missing purchase and even get me the replacement within a few hours. Thank you
