DSW Designer Shoe Warehouse offers a mixed shopping experience. Customers praise the outstanding customer service of the staff, who go above and beyond to help find the right shoes, even in challenging situations. However, some report a lack of engagement from employees and limited color options, particularly in the men's section. Overall, the store provides a nice selection, with the helpful and friendly team making the difference for many shoppers.
See Brandi!!! She was so nice and helpful!!! And the store was super clean and organized. Great clearance section also
March 2025
Excellent phone-based customer service in a bind looking for a specific product. The customer service/cashier team that worked here today 3/1/25 around 2:00 PM was very helpful over the phone to confirm in-store purchase was in stock. Drove to store, there it was, quick purchase.
May 2024
Great experience today at the store! Had 2/3 shoes I needed In my size, had to order through the store the blue pair. Brandi, thank you for your outstanding customer service to help me get what I needed! Exceptional! Thanks again!
