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“I'm traveling across the United States driving from Michigan to Pennsylvania. My truck started overheating. I looked up the O'Reilly store. Found it pulled in. Thank goodness. I had a lifetime warranty on my radiator and the gentleman in the store marked Tommy Thomas change my radiator for me while I waited. These guys are amazing you talking about Hands-On customer service. It was amazing cuz I saw that I was stressed a little bit and they're like man we could fix it for you right now instead of waiting cuz it is a Sunday for a place to open up. That would probably take way more of my money. These gentlemen were taken care of very well and I will never go to another store other than this store right here, but in other states of course”
“Two window wipers at at a local car wash bombed out. I was able to retrieve the 2nd one today, trashed in traffic near my home.
After retrieving one, I realized I needed a company to help.
Nick at O'Rielly Auto Parts in Willoughby Hills was amazing!
He listened to my needs, researched the parts, and installed them on my winshield. High five for Nick!”
“Cameron was super helpful! While he was helping me match and install new batteries for my mobility scooter, he was friendly and helpful to all of the other customers too! He went out of his way for many of them, and showed a great amount of patience with others! I did not catch the other employee's name, but she was fantastic too. She checked everyone out and made sure they had all of the parts for scheduled repairs. Overall, I recommend this store because hood employees are so hard to find these days!”
“We received wrong cabin filter from a competitor so decided to try O'Reilly for a cabin filter replacement. The gentlemen looked it up and had it on the shelf, perfect fit. This was quick and easy, should have stopped in here first!!!”
“These guys were very helpful over the phone and in-person and got me a great battery for a great price and very kind along the way. I'll probably never go anywhere else now.”
“Josh was awesome had a quick trip to get oil had no funnel or nothing and I was bone dry helped me pick the right oil and got me out the door quick thanks again man (toxin helmet )motorcycle guy”
“I went in needing a new windshield washer blade.
Jeremiah had it on in no time and Nancy helped me find what I was looking for and gave me a great suggestion on my windshield washer fluid.
They were both great. Thankyou.”
“Walked in on Christmas Eve looking for an emergency kit for my 17 year old’s car. They were swift in finding me the perfect one. Matt the manager was extremely helpful in getting exactly what I was looking for.”
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“FIVE STARS. Cust serv here is top notch. Caring, honest and affordable items. Went in w/questionable battery- left with PEACE OF MIND!! I felt heard, respected as a customer and cared for.
*Cost for gr8 cust serv&item= satisfied 100% w/price paid and warranty levels.”