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January 2024 by Janice Dillard
Pleasant admisfer the teller's are very friendly and efficient also informative with the banks products
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September 2023 by T J
The lady that looks like Kelly price. Was laughing at the fact my business account was frozen and no one could tell me why. Very unprofessional
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July 2023 by Ben Capelle
Worst ATM ever. First, the only car that can fit in it is a Smart Car. Second, it's is always broken. Key Corporate closed all the good branches and left this trash heap standing.....good work.
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May 2023 by Cherese Swinney
I opened a business checking account and was told I would receive debit cards in a week. A week later on I emailed the manager Michele and was told the cards were not there by a certain day to let her know. After an over a month I emailed twice and also left several voicemails asking for assistance and not a response: This is extremely unprofessional on so many levels. As of today it been almost 6 weeks and no return call or email response. I see why this branch has 2.0 rating.
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June 2022 by Tayy Dream
I inserted $800 cash into this ATM but I mistakenly used my old debit card. The ATM tells me it can’t can’t complete the transaction, spits out my debit card, and keeps my money. I called customer service immediately because the bank was closed when this occurred and 3 days later, the money still hasn’t been deposited to my account. As soon as my money is deposited I’m closing my account! My bills need to be paid and now I can’t do that because the ATM didn’t give me my cash back!
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November 2021 by MJ Granny
I searched KeyBank app for ATM was sent to this location as it was close to me when I arrive the ATM is not working. There was another bank in the same parking lot I withdrew money was charged a fee and KeyBank won’t refund me. It’s not my fault their ATM was broken their site didn’t tell me. Called customer service and they said I should have looked for another ATM use more gas and time to go to another machine of theirs and no guarantee that one would have worked. Upset they won’t refund me my $3.75 !!!!!
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May 2021 by Dakota Grover
ATM card was almost destroyed in the machine. Got a pending transaction for the money withdrawn that was never dispensed. Nothing they could do in the store but call a hotline and file a dispute. Do yourself a favor and get rid of KeyBank. With the amount of fees you pay for them to hold your money, you’d think they’d have some decent in-person customer service.
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May 2021 by K S
Rudest teller I’ve ever encountered at a bank. The atm charged my card 500$, almost ate my card, and no money came out. I went into the bank panicking because that is a lot of money. The teller told me “there’s nothing I can do for you” and told me I needed to file a dispute with the customer service hotline. She kept rolling her eyes at me and treating me like I was a complete inconvenience to her day. She advised she knew nothing of the dispute process. As I called customer service, she asked me to step away from her counter and began servicing other customers kindly while glaring at me. It was a super uncomfortable and awkward experience. After being with key half my life this has made me want to switch banks. Best part? I won’t get MY money back until the “dispute” is evaluated.. could be 2 weeks. Just pathetic service.
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January 2021 by J P
Tried to change my account info in store, they said call the toll free number and gave me attitude, had to drive to another key bank to be helped....
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October 2020 by Nate Janoso
Still one teller, not wearing a mask, trying to work both drive through and inside lines as lines back up. No other employees coming over to help. I would visit another branch instead.
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October 2018 by Thelma L. Williams
I was there less then 5 minutes the teller was so nice
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August 2017 by Melanie J.
I had The absolute worst customer service I have ever experienced at this branch. I was ignored by the teller and I was the only person in the entire branch but had to wait a 1/2 hour to be helped. I ended up just closing my accounts and going to a competitor! Wow!