PetSmart is a large pet supply and service retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up items within two hours at local stores. Many locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The staff are often helpful and knowledgeable, especially when assisting with purchasing large fish tanks or other products. Dog grooming services are popular, with some customers praising groomers for doing a good job, particularly a groomer named Crystal. However, experiences with grooming can vary; some customers feel the prices are high or that the grooming was not satisfactory. Overall, PetSmart is a convenient option for pet supplies and services, with positive feedback on customer service and pet care options like the Banfield pet hospital.
I've always love going into PetSmart to play with whatever animal was in there at the time. I applied online for the Willoughby store...I hope I get in. I also used to process PetSmart's fish food orders from my previous employer!
May 2024
They’re okay if you “need” to use them. I moved and needed to switch groomers, my dog was overdue. Frankie looks like an active alcoholic trimmed him.
March 2024
Excellent customer service!!!!! Jacob, Adriana, and Blythe were so helpful and knowledgeable when it came to purchasing a larger fish tank and stand. I will definitely recommend this location. I really appreciate all the help. Thank you
