Sheraton Furniture, a furniture store located in Fairport Harbor, Ohio, has garnered praise from its customers for its exceptional customer service and high-quality products. The store offers a wide range of Amish-crafted furniture, with the ability to customize size and details to suit the customer's preferences. Customers have highlighted the knowledgeable and accommodating staff, particularly Wayne, who goes above and beyond to ensure a satisfactory shopping experience. The sales associates, such as Robyn, are praised for their expertise in interior design and their non-pushy approach, allowing customers to make informed decisions. Sheraton Furniture's commitment to customer satisfaction is evident in the way they handle any issues that may arise. When a customer received a defective product, the owner took immediate steps to rectify the problem without any hassle, demonstrating the store's dedication to ensuring its customers are fully satisfied. The delivery service provided by Sheraton Furniture has also been praised, with customers appreciating the timely communication, careful handling of the furniture, and the friendly and respectful delivery team. The store's attention to detail, from checking the product upon arrival to providing the necessary documentation, has further solidified its reputation for exceptional service. Overall, Sheraton Furniture is widely recommended by its customers as a go-to destination for quality furniture and an unparalleled shopping experience.
After shopping at 4 different furniture stores, I just bought a couch and chair at an amazing price with free delivery, even splitting the delivery between two homes! Sheraton Furniture in Willoughby was wonderful to work with from start to finish! Everything was perfect. The sales people were extremely patient, kind,... read full comment
May 2024
The best place to shop for furniture. There is no pressure. Staff is the best. Robyn helped me with my choices. She is excellent, friendly, and very good at interior design. Love this store.
April 2024
Salesperson was helpful and not pushy. The piece we purchased was defective from the factory and the owner took all necessary steps to correct it without a fight. It's unusual to see a retailer demonstrate that customer satisfaction is so important to them.
