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“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“Every time I go there the UPS people are always very helpful. When I had trouble loading my return info on my phone, the lady was kind enough to help me and made suggestions on how to make bringing up my return info easier. This is the only UPS that I use and I suggest that to others needing UPS.”
“Every time I am at Staples in Mayfield Heights, I am able to complete my purchase in a short time with assistance from the associates in the store. I do not even need to walk up to the area where the items are, they just go over, retrieve them, check me out, and it is done!”
“My experience at the Mayfield store was outstanding. The care and concern for the timely completion of my order was comforting as I was deeply concerned due to the holiday which effected production. However the entire team at the Mayfield location made it happen. A special thanks to Christian!!!
Kai Love”
“The agent appeared very knowledgeable about packing items and conveyed confidence to me that made me feel good about my object arriving without any problems. I usually pack my own packages and this was my first time taking advantage of this service because i wasn’t confident that I could do a good job with this package. My daughter called to thank me for the gift and was extremely impressed by how well it was packed!”
“I don’t know if everyone had their coffee or if everyone is just that nice but WOW the entire staff was only accommodating and sweet but so attentive!!! I loved everyone!!! Will be returning always!!”
“Friendly, knowledgeable, efficient, and reliable! This store is a gem when you’re in a tight spot with shipping. I appreciate being able to review all options for shipping then picking which one is best for me.”
“I came in this morning to drop off a relatively awkward and heavy package. The young gentleman (I didn’t get his name) behind the counter was SO helpful and so pleasant. He seemed to be the only one working and he didn’t skip a beat. He was busy but smiled and was so polite. Whoever he is, he deserves some recognition!!!”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“The lady at the counter was amazing. My label printed funny and I had a box that didn't have tape on it. I wasn't sure how it's going to fit and she immediately took and said I already got it. I will take care of it. I know what to do. You are all good and gave me the receipt. It was such an amazing and seamless experience I will definitely be back to this location.”
“Shannon is incredible! I frequently have to ship products via this UPS store for my job, and she makes it so easy. All of the staff are very good at what they do!!! Definitely recommend coming here.”
“I haven't shopped at staples in years and the last time I was here I got a calender book. Well I decided this year to go to staples for school shopping, I always thought the store was over priced, but to my surprise all the supplies i needed this year were actually comparable to wal-mart, thanks to the girl checking me out, she was so kind and patient with me, I think next year ill go back, it was nice having everything a 1 stop shop, because usually im going multiple places to gets what is needed.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
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“The people at the Willoughby ohio UPS store are great. They helped me a lot. I go there always . But this time I needed help with my shipping. They were great. Tyagain”