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December 2023 by Joseph D.
W. Brown Custom jewelry was a truly pleasant holiday experience. My friend bought his engagement ring at W. Brown in DT Willoughby. So I decided to bring my wife for a visit. Becky took excellent care of us with her laid back style and expertise. My wife made a selection of a beautiful ring. The ring was ready for pickup two days later.
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January 2023 by Megan Factor
I had a broken necklace clasp and stopped by on a whim to see if it could be fixed. Bill had the clasp working better than ever in less than 10 minutes! He and his team were very friendly - I'll return for any other jewelry repairs.
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August 2022 by Jessica Biller
Bill has been my jeweler for 18 years. From the beginning I felt comfortable with him and I continue to be impressed that he knows all his customers and their families. He is always willing to clean and check my jewelry whenever I stop in.
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June 2022 by Justin D. Enger
Very professional. I highly recommend this place. Excellent quality and Bill (who I think is the owner) took great care of me.
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December 2021 by Joseph Hosey
A uniquely talented and creative designer. We received very thoughtful and attentive service.
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October 2021 by Marilyn Meier
Bill is a craftsman and a great honest man. I could not be happier with what he made for me
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August 2021 by Ryan Square
Bill and Heather are a pleasure! Bill creates the most beautiful pieces. He also fixed the clasp on my son’s necklace and we ordered a new one. Absolutely exquisite service
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July 2021 by Leslie Miller
Was good! Will use sgain.
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May 2021 by Donna Miller
Love this place
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February 2021 by Vicky Musa
My boyfriend got me a necklace for my birthday and I was having a hard time with the clasp. Stopped in and they took immediate care of it. Picked it up earlier then the 2 weeks they told me it was going to take. Thank you!
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January 2021 by Martin Hayes
The only jeweler I'll use. Awesome in every way
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September 2020 by Gabriel Haase
Bill resized 2 rings for me and they are absolutely perfect! Its amazing how someone can weld something that small without any visible seams. When I came back to the shop to get my rings I asked if he had any earrings available. He showed me a beautiful selection of his own custom jewelry, including a pair of diamond earrings. My fiance loves them! I highly recommend you checkout his shop, and his quality of work!
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June 2020 by Kitty
Over charged $28 for express service when the jeweler is on-sight. Told us they would sit on the ring for 14 days and not guarantee the ring in 5 days (when needed) without paying an extra $28. It took the jeweler 30 minutes to complete this sizing job. Totally not worth the $90. What a scam.
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March 2020 by Lisa Beech
Awesome, personal jeweler hands on. Like the good old days. Great staff as well!
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March 2020 by Todd James Michael Vogler
Great work.. personal and professional.. no complaints!!!
