Watches near Willoughby, OH

“Since moving back to Cleveland, I have found it surprisingly difficult to find a jeweler I completely trust, someone who combines expertise, integrity, and a genuinely welcoming customer experience. Steven DiFranco Jewelers has exceeded my expectations on all fronts.

From the moment you walk through the door, the team makes you feel comfortable and valued. Whether you're making a significant purchase, selecting a small gift, or simply bringing in an item for a minor repair, you receive the same level of professionalism, courtesy, and attention. There are no high-pressure sales tactics, and the staff never talks down to you or makes you feel that your business is any less important because of the size of your purchase.

What stands out most is the genuine rapport and trust they build with their customers. Every interaction has been pleasant, knowledgeable, and focused on helping me make the best decision for my needs.

Because of the exceptional service I have consistently received, I have no doubt that Steven DiFranco Jewelers will be my first choice when I am ready for my next major jewelry purchase. It is rare to find a business that combines expertise, integrity, and customer service so well, and I am grateful to have found them.”

“Over the past year, I’ve been buying watches left and right every single time I get a watch whether it’s for fitting, fixes or advice I’m going to Sebastian. It’s so reasonable price and the service is superb. I can’t even go to no one else for my watches. I’ve even sent other people to him because his customer service is top-tier. I’d recommend time change to anyone. I’ve even taken people to him already. This is the best place I’ve been in for my watches!!”

“I visited Ashcroft and Oak today at Beachwood Mall the sales associate Kenny Rosenberg Motya assisted me with my watch adjustment. She was very welcoming and eager to help me. I really loved her service and will definitely be back to do more business with her.”

“Tiffany, Sharron, and Taylor are amazing I drive 45 minutes out of my way just to get their amazing service. The only place that I will ever go to for my jewelry shopping!!”

“Rachel and the gang are always there to help me find the perfect gift! I’ve purchased numerous items from watches, rings, earrings, necklaces, bracelets and even custom pieces for jewelry I already own. I highly recommend Always and Forever! They are my one stop shop for all jewelry. They do a terrific job wrapping everything for you too!”

“I had a great experience at this Swarovski store—excellent customer service and a truly high-end treatment! That’s the kind of experience that keeps me coming back to the brand.

A special shoutout to Kelly Robusto, the store manager. She was incredibly helpful, engaged, and went above and beyond. She helped me find a gorgeous necklace and earrings, and even assisted me with an issue I had with my watch.

Thank you, Kelly! You’re a true professional, and you definitely deserve a promotion and a raise.

—Cintya”

“I've been to Robert & Gabriel several times for small pieces, and I have always been extremely happy with the level of care and support I've received. I'm not a big ticket shopper, but I never felt like my small purchases made me less of an important customer. I was recently looking for a custom piece on a tight budget, and Susie was endlessly patient and helpful with me selecting stones, looking at settings, and even wrapping the item when it was ready to be picked up. I am happy to recommend Susie and the team at Robert & Gabriel because they've always taken good care of me, and the jewelry itself is always beautiful. You can't go wrong, check them out.”