Free People offers eclectic, bohemian, and alternative fashion, featuring leather bags and belts, accessories, jeans, and eclectic designs. It provides great window shopping and styling ideas. Customers enjoy the styles and quality, often noting a great clearance section. The store accepts returns from online purchases and is generally good about returns. Shopping experiences with staff vary. Many employees are described as genuinely helpful, very nice, kind, knowledgeable, and awesome with great fashion sense, assisting with putting outfits together, sizes, and colors. However, some experiences feel less welcoming, with staff noted as not being greeters, not personable, and sometimes walking by without offering help, which can make customers feel uncomfortable. Training is suggested. The store does not always have every size or item in stock. A noted inconvenience is the lack of a customer restroom, which is difficult for those traveling from afar.
I never really leave reviews but I had to leave a review for Ellen. I came in to get a gift for my girlfriend and Ellen was so kinda to approach me and help walk me through everything. Long story short, she picked a bunch of options for me to choose from and my girl ended up absolutely loving it. Thanks Ellen! Well done!
May 2025
I enjoyed shopping at Free People in Eton (store #871) this weekend. Ellen was awesome. She has such a fashion sense and helped me put an outfit together. She helped me with the size and colors to choose for a top and bralette. Ellen is kind, knowledgeable and so helpful in picking out head turning outfits!
April 2024
I continually do business with this store and online, I enjoy their styles and quality. They are pretty good about returns and they are genuinely helpful in the store if you show interest in items.
