Verizon in Youngstown offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. The store encourages visiting in person or online to schedule appointments and place orders, with options for in-store pickup, free 2-day shipping, and same-day delivery when available. Many reviews highlight the exceptional customer service, particularly praising staff members like Johnathan and Gia for their kindness, patience, and ability to resolve issues efficiently. Customers have reported quick service, even during busy times. However, there are mentions of inconsistency in employee helpfulness during recent visits, with some customers feeling charges were applied incorrectly. Overall, the store provides a positive experience for many, with a strong emphasis on customer satisfaction.
The people at this store are knowledgeable and very friendly. While they do try to sell you products, which is a matter of course because these positions are commission based, they do not pressure you into buying things you do not need.
January 2024
Taylor was extremely helpful and quick getting me a new iPhone! :)
January 2024
I hope I don’t butcher his name…Johnathan was very kind, helpful, patient and determined to get to the root of my problem. The whole trip took maybe half an hour, including wait time with 2 other customers in front of me. I recommend this store
