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February 2024 by michael timcisko
Update to what is below. finally got a phone on 1-29-24 . After spending almost 2 hours at this store and not being able to transfer all my stuff to it I took it home and realized that it's got an device administration app on it blocking function and apps. i can't the app delete or stop it . Upon investigation it seem someone outside of me is able to monitor what I use my phone for and do ( talk about privacy violation). You failed Verizon.Shop elsewhere ! Was in the store on 1-23-24 for a phone issue. Because I pay for insurance I was told they would overnight me a phone the next day. No phone showed up went back to the store 2 days later on 1-25-24 asking where the is my phone that I was told would be shipped overnight. Someone named Josh looked into it and couldn't find anything so the 2 previous employee's lied about them putting it in for a new replacement phone. Fast forward to today 1-26-24 yet another day without a phone and more lies about getting a phone the next day.. The tracking number link just says that the label is created still don't have a phone and one isn't even on the way . Why on earth would anyone pay $130 dollars a month for a service that you can't hold up to your end of the deal Verizon great way to lose a 20 year customer that's spent probably $20,000 on their services. Verizon next day means next day not 2 days or 5 days.. beware spend your money on a company that deserves it they could care less about their customers as long as they make profit so let's all go elsewhere and take their profits elsewhere
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January 2024 by Sadie Mosher
Taylor was extremely helpful and quick getting me a new iPhone! :)
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January 2024 by Amber Starr-Powell
I hope I don’t butcher his name…Johnathan was very kind, helpful, patient and determined to get to the root of my problem. The whole trip took maybe half an hour, including wait time with 2 other customers in front of me. I recommend this store
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January 2024 by Robert Rivello
Almost all of the employees and managers at this store are extremely rude. Also, it’s not worth my time to air all of my grievances with Verizon. Just beware if you’re a new customer they’re extremely nice, but like someone else said, as soon as you need anything they can’t meet sales numbers or quotas on, no one there is interested in helping.Edited: after reading more reviews I agree. If you’re a new customer, or getting a new phone everyone there is great. As soon as they have you though then no one is interested in helping. Must not be what they make their money on. Also, $50.00 to use Move To IOS or the direct iPhone to iPhone transfer is criminal.
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October 2023 by Tracy Gibbs-Moore
King,you & the crew are the best ever⭐️⭐️⭐️⭐️⭐️?%
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October 2023 by Eileen Riley
The manager in the store was so rude. Couldn't have cared less that we were waiting to see a specific employee and he said what do they want. We got to see the employee that we wanted to see but she wasn't present. She was just worried about what the rude manager was doing. I left extremely unsatisfied with the "help" I got. Another store or another company I will wait to see how this is resolved.
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September 2023 by Marcy Bessell
I have been getting the runaround from Natalie for a year now. I have dropped Verizon due to lack of customer service. It is a shame the lack of effort on her part and does not care the least bit.
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July 2023 by Maddie Rivera
Gia is the best! She is so patient, resolved all of our issues, and made our time here headache-free. Really thankful for our time with her and will definitely be back for her customer service!
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July 2023 by Roger O'connell
I hate the fact that when I go in about something about my phone. It's always , you should do a new phone. Went in a couple weeks ago. Was told my phone was shot and the SIM card was junk !! Went the next day, to a competitor, he proved to me it was not bad. We left Verizon after many years. Bill at Verizon 125 per month , new place 82 per month , same features , more gb
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May 2023 by Deborah Cowher-Perine
The store, employees and maybe the company have changed. I left and went elsewhere one year ago and have been VERY PLEASED! I also have a lot more money in my pocket! I have a new phone, which was FREE, my bill is less than half of what I was paying, and I get GREAT SERVICE!
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April 2023 by Craig Kim
My fiance has nothing but good things to say about these people and their services. It seems though that the last couple times we have gone in there the employees are not what they used to be. They don't want to help you. And they charge for things that they're not supposed to charge for.
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April 2023 by Kayla Miller
I came in here and the manager, who seemed to be the main guy in charge, helped me a lot. My new phone was messed up and he got me a new one in no time with no hassle. But some of the other associates there were very unhelpful and the misinformation they provided me caused a big inconvenience. One of them had me take home a WiFi box after I told them I already have WiFi and it was a free trial right? Well I took it home just to appease the man helping me and then brought it back. I STILL got charged for it and it made my account go negative because I was not expecting that amount to come out. And I even went back a second time before the payment came out to ask if the charge was going to go away before my bill and the gentlemen I spoke to said yes. Definitely not cool.
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November 2022 by Kathy Sonnenlitter
Wasn't real busy. Got the help I needed as soon as I came in!
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October 2022 by Abby Angiuli
Absolute wonderful experience. My husband and I came in after a horrible experience at the satellite location in Canfield and two very friendly staff members helped us quickly and efficiently. I feel bad I didn't get their names but I believe the one was a manager and he was phenomenal! Thank you guys again so much!
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October 2022 by Kelvin burks
The level of racism is absolutely absurd I've never been to a store that made me feel less than a person and it's not just me I have several friends that utilize Verizon's service and they are treated the exact same
