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December 2023 by Jackson Dark
This place always looks like it's closed/abandoned. Prices are good. Just remember you have to buy the phone you want if you're needing a new one. Payment plans are an option but any device with real power will be costly. Not many great deals on the newest phones. Working here was a joke. Business is painfully slow. Building is falling apart inside and out. In my opinion this place should be demolished
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December 2023 by Freethinking Muon
The folks who work at this store are rude! If you try to call the store they just hang up on you in the middle of a conversation. You call up to the store and the line just rings! It makes me wonder if they're even working at this location because when you walk in the store you have employees passed out at the front desk and not to mention they give off a super sketchy vibe when interacting with anyone at the store!
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October 2023 by Chelsea Rachelle Kight
Not as popular as they used to be but if you off a good deal with no surprises or hip hop holler strings attached. Then you will attract customers
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September 2023 by Tre Brown
The customer service was horrible! They were out of sim cards, the rep wasn't helpful or even concerned with our issue, they did NOT keep another customer's info private and she used "I don't know" too many times! I haven't seen customer service THAT bad in 30 years! It was like she had smoked something to make her slow. She told us to call customer service because they could help us better. WOW! The other customers didn't look happy either! I will NOT be back there and I advised my friend to stop doing business there! It's NOT worth the $60 a month where other businesses charge less for better service!
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September 2023 by jenn ham
If it wasn’t for my awesome customer service experience with Rachel I would not becoming back. Everyone else has always either been rude or short tempered. Thanks Rachel for fixing my issues and having patience with me! ??
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September 2023 by Brittany Brandon
Rachel wonderful worker! Very pleasant , knowledgeable.. knows her stuff. ?
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August 2023 by Shelby Whitehead
I went to cricket last Sunday and Brad was there I came in and he was the only one working witch I understand but as we where waiting my son was playing with the phones that are out he yelled at my son and told him he needed to stop playing with them right now. Then when he proceeded to help us with a phone he tried to tell us my account would be locked if we did it the way I was trying to tell him to do it because I was in there a week before that and that's how Rachel did it he just kept having a attitude about everything saying you don't work here you don't know what your doing well after I told him what she did it worked.Rachel is a AMAZING worker she needs a raise . She is so sweet and patient.
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August 2023 by Michelle Kerr
The ONLY reason I'm giving a 5 star review is because Rachel, the customer service rep is AMAZING!! She had 8 customers in the store, was on the phone with an extremely rude rep from Cricket, who was absolutely no help and kept over talking her. She remained calm and helpful with everyone. She deserves a raise and commission!! She also deserves to have help in the store instead of being alone. MANAGEMENT BETTER WAKE UP before they lose a great employee!
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June 2023 by Annie
I went in to get a new phone & their employee, Brittanie helped me. She was genuine & sincerely being helpful, but she was so friendly & made the process go smoothly & easily as possible.I immediately felt at ease & comfortable doing something I might not otherwise be happy doing. Just wanted to give her recognition for doing her best, which was amazing!!!
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May 2023 by Karma _is a bitch
Love it here vary friendly
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May 2023 by Brandon Carlstrom
This store has excellent customer service. The store manager Tosha is very helpful and always greets customers with a possitive attitude and never has anyone waiting. I feel I’m being given the best options when I’m here rather than feeling like I’m trying to be sold something I don’t want.
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April 2023 by John Prather
The Store Manager at the Bartlesville location, Tosha, is absolutely wonderful. She is very patient and knowledgeable. I've seen her help several customers at the same time and she somehow gives everyone her undivided attention. She's very positive and everyone that I saw her interact with was extremely happy. Tosha helped me choose a great 5G phone, a case, speaker, insurance. She even showed me that I would get 5G coverage at my home address and work address. She got me set up with ACP and now I won't even have a bill for my service. What a great asset Tosha is for Cricket. Companies need people like her! 10 STAR SERVICE
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April 2023 by M D
Tosha and her trainee were great with customer service. Had to come back again the next day and service was just the same, great again. Thank you!
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April 2023 by Joseph Dobron
Jeremy at your Bartlesville store, was so helpful in picking out a new phone, and setting it up.
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January 2023 by Vera Johnson
Had alot of trouble trying to get a phone unlocked and still is
