Truity Credit Union is a cooperative financial institution that offers a full range of services to its members, who are also its owners. As a "not for profit, but for service" organization, it provides savings and checking accounts, mortgage loans, investment planning, and more, often with fewer fees and better rates by reinvesting profits into its members. The credit union emphasizes treating members with respect, ensuring security, and making banking easy and secure through online banking, mobile apps, and card transactions. Members praise the friendly staff, with over 33 years of professional service noted by one reviewer, and highlight helpful employees like Liko, who was very kind and supportive. The hours are accommodating, and setting up accounts is straightforward, with a small refundable fee. While the rates are generally good, some feel that mortgage rates could be better, especially for first-time home buyers, as the credit union offers limited programs for that market. Customers also appreciate the convenience of shared branch locations and the ease of closing accounts. Minor concerns include wait times on the phone, but overall, members find Truity trustworthy and helpful for their financial needs.
Bailey is amazing and always willing to help no matter what!
September 2023
Terra Bayless was so helpful when I called about a loan application. She went the extra mile by taking my phone number and calling me when it was approved. The process seemed effortless, and I’ve never had a loan application and experience go so smoothly. Thank you!!!
September 2023
I love this credit union. They have free coffee and popsicles in the summer. 100 dollars if you open checking.
