AT&T Store in Bixby offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans suitable for all needs. Customers can choose from prepaid plans with no contracts or credit checks and enjoy nationwide 5G coverage included at no extra cost with unlimited data plans. The store aims to provide excellent customer service, with recent reviews highlighting the helpfulness and friendliness of the staff. One customer praised the new store manager for being engaging, patient, and providing great personal care, expressing a strong desire to return for future needs. Another reviewer had a positive experience with manager Shawn, who efficiently helped set up a Wi-Fi plan and provided attentive service, making the visit quick and pleasant. A different customer appreciated Caleb’s assistance in resolving phone issues, describing it as the best customer service they had experienced in a while. However, not all experiences have been perfect. A long-term customer was disappointed after a billing mistake involving a trade-in was not resolved despite multiple complaints over several months. They also reported an unused extra line and a lack of response after filing a fraud report. Despite these issues, overall, the store is recognized for its helpful staff and quality service, especially when dealing with device repairs, plan setup, and technical support.
I am at the Bixby location and very pleased with the service. Wade Wilson helped me and I am very happy with the service. He went above and beyond to make sure I got the best deal and was very thorough. Thank you ??
March 2024
The new store manager is amazing! Very easy to talk to, engaging, patient, and great personal care. I will definitely be coming back to her for my future AT&T endeavors. She is a rock star!
February 2024
The manager Shawn helped me today at the bixby store and I couldn't be more pleased. He got me hooked up with the exact WIFI plan I was hoping for and had me in an out in less than 30 min!