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September 2023 by Shon S.
Run by liars and thieves. Bought a 2023 Sportage from them 3 months ago. It has spent nearly two of those 3 months collecting dust in the service department over a CHECK ENGINE LIGHT. Was lied to over and over. I have made two $550 ($1100) car payments and have barely been able to enjoy my new vehicle. My KIA app says my car has not even been started in the past 20 days (August 11 to August 31), but Kevin Lindsay the service manager says they have been running all sorts of tests? When challenged he cannot recall the tests and the technician that performed the tests is conveniently unavailable. What Kevin Lindsay, or the last service manager that started this nightmare (I forget his name), does not know is that I am formerly a KIA elite certified service advisor. The policy even 7 years ago was that any tech that touches a car must be punched in on it. Then the tech must log (in the greatest detail possible) anything he does or tests? Why? Why would they not just blow off procedure and go rogue? I will tell you BECAUSE EVERY EMPLOYED PERSON I HAVE EVER MET LIKES TO GET PAID FOR THIER JOB! That's right folks, if the tech does not log the work (even the troubleshooting) he does not get paid. According to Kevin Lindsay his techs work for free and do not follow KIA Certified Technician procedure. That is why he cannot pull up the work order (if there even is one) and see when, who, how and what has been done to my car. He must rely on these disappearing techs that are doing charity work and memorize all vehicles vin numbers, diagnostics, parts and repairs. Leaving poor Kevin Lindsay helpless against mean old customers that have the nerve to want to know what is going on with their very expensive brand new cars. No one else at the dealership seems to care either. "JUST SIGN HERE, GIVE US YOUR MONEY AND DON'T BOTHER US ANYMORE!" They should put that little slogan in their ads. It would be the first honest words that I have heard spoken on behalf of these crooks. ANYWAY! IF YOU ARE LOOKING TO BUY OR SERVICE (UNFORTUNATELY I HAVE HAD THE DISPLEASURE OF DOING BOTH) A KIA RUN AS FAR AWAY FROM THIS PLACE AS POSSIBLE. They do not care about you or how much they take away from you and your family. We are just another number on the board to them. Beyond that we are on our own. I wish I had never met these horrible people. It took several visits and phone calls for them to even get my name right! No apologies for it. Only Kevin Lindsay asking, in a very condescending manner, "WHY would YOU put YOUR car in your WIFE's name?!?" Unreal. We are married and share cars Kevin. It's a radical concept, I know. The one she drives the most is in my name. Would you like to call Don Thornton Cadillac and launch an investigation over there too? You could be busting our big scam wide open! How about you just do your own job. Give me back my car (in working order) or give me back my money.
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May 2023 by Hannah M.
Called and spoke to Daniel in Service dept and was quoted 3 hours of labor at $180/hour. I scheduled the appointment because the other mechanic I was price comparing them to quoted 4 hours. Then I get a call a couple hours after dropping car off that it will be 6 hours for the 4 parts. 6?! At my request, they did a diagnostic and learned I only need 3 of the 4 parts repaired but that those 3 parts will take 5 hours. I texted to check in and learned that it really took them 2h15m hours of labor, but theyre charging us for 5. When I asked why I was told that it's a "menu price for labor" (which makes sense regarding labor being set at $180/hr but I doubt that means charging extra hours that the work didn't take.) This is not ethical. So I spoke to Mike the Service Manager and he was phenomenal! He honored the 3 hour rate for labor and even gave us a coupon for a free oil change next time. Then he went above and beyond to help answer other questions we had regarding other items that the courtesy inspection caught. He completed turned around a negative experience and we are so pleased. Thank you Mike and team!
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April 2023 by Stephanie M.
The service department is beyond horrible. I've been trying to get my heater/ air conditioner fixed for months. They get you to bring your car in then keep it for days and still no repairs. Last Kia I'll have. Which is a shame because I like the car.
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August 2022 by Curtis R.
I am very happy with the service department, they were able to diagnose and repair my vehicles problems within 3 hours. Also a shoutout to the parts department.
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July 2022 by Tanner K.
JR Snedden was our salesman and I cannot recommend him enough! He was incredibly responsive to our texts, even after hours. He answered all of our questions very openly and was patient as we test drove many cars over the course of a week before making our decision. At no point did we feel pressured to buy a car from him or the dealership; we truly felt he had our best interest in mind and was helping us to make the best purchase for our family. If you are looking for a great and easy experience, a great price, and a great salesman, PLEASE visit JR at Ferguson Kia!
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June 2022 by Stephon W.
This comment is in reference to the servicing department. Probably one of the most un-helpful group of people I've ever encountered. There is currently a recall on our vehicle, this recall has a risk of the engine catching on fire. After calling Kia I spoke to a man who basically said sorry we can't see you for a month. After explaining that I wasn't comfortable keeping a vehicle with this much risk around my home he down played the situation spitting out a bunch of mechanical terms that meant nothing to me. The man I spoke to was very rude and ended the call basically saying I'll see you in a month. We asked if we could have a rental during this time since this is our family vehicle, they were unwilling to do so. Glad to know a vehicle that can catch fire and potential harm people isn't hire in their list. I guess Kia's billion dollar law suit hasn't sparked any type of change in these people. Will not be purchasing a Kia ever again.
