“. The customer service is truly exceptional, everyone is warm, welcoming, and genuinely pleasant. I also appreciate the wonderful diversity represented among the staff; it creates such an inviting and inclusive atmosphere.”
“After a less than productive interaction with an employee at the TFCU in Choctaw Oklahoma I decided to take my small business account needs to the TFCU MWC branch. Thankfully Vanessa Garcia was super helpful and knowledgeable. She took the information I had and was able to open my small business account. A couple days later I returned to the MWC branch and worked with Dakota Tatum who helped me get my Small Business Visa. I am super thankful to have TFCU as my personal and now business banking service all due to great staff like Vanessa and Dakota”
“I would like to take a moment to express my deepest gratitude and admiration for the outstanding service provided by Cassie and Alfredo at USE Credit Union in Midwest City. Each time I visit, I am met with unparalleled professionalism and a level of customer service that far exceeds expectations.
From the moment my children and I step through the doors, Cassie and Alfredo greet us warmly and genuinely—often by name. This personalized approach creates a sense of belonging and community that is rare and deeply appreciated. They demonstrate not only mastery in their roles but also an innate ability to connect with customers on a meaningful level. Their unwavering kindness, positive attitudes, and willingness to assist with any needs have transformed routine banking interactions into uplifting experiences.
What sets Cassie and Alfredo apart is their ability to combine efficiency with empathy. They handle every request with care and precision, ensuring my concerns are addressed promptly while making me feel valued as a member. Their dedication reflects the heart of USE Credit Union’s mission and serves as a testament to the positive culture fostered within the organization.
The impact of their efforts is undeniable. Their exemplary service leaves a lasting impression, not just on me but on my children as well, teaching them the importance of professionalism, kindness, and community. They embody the principles of exceptional customer service and demonstrate that going above and beyond for customers truly pays off in building trust and loyalty.
I am profoundly grateful for Cassie and Alfredo’s efforts and wholeheartedly commend them for their exceptional service. They are not just employees; they are the heart and soul of USE Credit Union, and their contributions make a significant and lasting difference.
Thank you for ALL you do every week I come in. Many can learn a lot from the two of you and how genuine you both are. ❤️”
“I’ve always been treated with respect and patience with my accounts like taking the time to help me balance my checkbook when I made a mistake. For that I am surely grateful for the whole staff Oliveya, Brianna,Autumn, and Robert!”
“After many years of dealing with major banks, such as Bank of America, Chase Bank, Wells Fargo, and Charles Schwab I finally moved over to the credit Union side, and I am absolutely thrilled that I chose Navy Federal credit union. The ease of opening an account was tremendous, and the people are unbelievably respectful, professional, and kind. Unlike Charles Schwab, where the people are unprofessional and AdventHealth in Orlando, Florida, where the manager is the worst human being that I have ever encountered, Navy Federal has earned my business both personally and professionally.”
“I talked with Taylor at the drive-thru today, the new drive thru. I didn't know how to use the new system. Taylor was extremely professional & pleasant. A ray of sunshine, though the rain was pouring down. She was thorough in helping me navigate the machine, then she advised me to get a debit card to make it easier to use during off hours as well. Later She called, informing me that she could send the debit card form by email, & I could e-sign, which made things so much easier for me. I have been a member for yrs, even in the 90s, I had a car payment through TFCU. This is the first time I have encountered someone like Taylor at any TFCU Branch. Usually the look on their faces is nonchalant, non-caring, & just going through the motions. Taylor was intentional, like she was Ms. Customer Service, which has really become a sinking ship nowadays. I hope she gets a promotion or can teach a class on Customer Service at TFCU.
Thank you”
7:45AM - 4:15PM
Bldg. 9001 Post A-45, Tinker Air Force Base
Credit Unions
“Every time I come to this tinker Federal credit Union, always get good customer satisfaction.
Greeted with the smile answer my concerns and willing to assist. Young lady named kaitlin, helps me out with my quarters I really do appreciate it thank you all.”
“Update. I placed a review a few days ago about no one answering phones at the location and gave a really poor review. I recieved a phone call from the on base location branch manager, Jamie Schmidt. The phone call alone says alot. Very informative and seeked information about the issue to resolve the problem. She determined that the listed number was not the correct one to call and is the process of making corrections. The phone call out of the blue meant alot!!!”
“I highly recommend Josie Perez, Tinker Federal Credit Union (TFCU) - Choctaw, Oklahoma, to anyone looking for a knowledgeable and trustworthy loan officer.
Ms. Perez attention to detail and excellent communication really stood out. She went above and beyond to make sure everything stayed on track every step of the way. Excellent customer service from start to finish!”