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January 2024 by Andrew Ross
We have used RCB Bank for over 20 years. We’ve found all of the staff to be extremely helpful and knowledgeable. However a few days ago, I was having a small issue with their online banking. Carrie Lefever to the rescue. She was very professional, knowledgeable and resolved my problem immediately. She represented her company well. I would definitely recommend them for all your business and personal banking needs. I’m 100% satisfied!
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January 2023 by Zach Lawbaugh
RCB is consistently updating their systems which sounds great at first, but each update comes with new problems that RCB is consistently slow to resolve. The customer is left waiting days, sometimes weeks for access to their account/funds to be restored. If I didn’t have an auto loan with them I’d likely have left years ago. Now I feel trapped in their broken system.Nice people, terrible data storage, slow customer service, always waiting for something to go wrong. Wouldn’t recommend banking with RCB.
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January 2023 by Shawn Murphy
They care very little about their customers and constantly change their systems requiring new cards and new mobile app login. I am currently locked out of my account and have left multiple messages with absolutely no hope to hear back from anyone. I'm closing this RCB account this Saturday. Updating all my checking information will be a hassle, but at least I'll be done with RCB. Long Live Lakside!
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January 2023 by casey johnson
This bank will force you to update the app on your phone and lose all of your info, when you call they absolutely will not answer the phone to help. I assume that they are inundated with calls due to the update but there is no resolution besides waiting to call another day. Their phone is setup to keep you from talking to a real person and the automated system cannot help. I am not able to get into my online banking and have no access to transfer funds unless I physically go there. Beware of the system as it is not there to help you. Horrible Experience!! I will be closing my account!
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January 2023 by Thaddeus Allen
Made me close all my bank accounts because my son owns a dispensary and I have nothing to do with them....Shop at T Nugs :)
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November 2022 by L & C Hilliard
Poor, slow, inaccurate service. Lots of fees and “ sorry you had this problem” from staff.
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February 2020 by Angie Morrow
AVP/Call Center Manager Lisa, she is so amazing, she answered all questions. She went above and beyond customer service. She was so familiar with all of Rcb banking procedures. She knows her job, She knew the Rcb computer system. Also, she was able to pulled up info before I could find my notes. She is definitely a great asset to the Rcb bank. I have banked with Rcb since 1999. when I have a question alot times, the banking staff has to find out and get back with me. I was definitely wowed today!!
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July 2018 by april fuller
Why dont the tellers count money back to customers?? For years it has been they count it to make sure it is all correct. Why do I have to stand there and count the money. If it isnt in their pay grade then it should at least be courtesy!!
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November 2017 by Timothy Saltmarsh
That's my bank!
