“After seeing the review berating the hard of hearing employee, I had to leave my own review. There is a wonderful employee in the clothing section that is legitimately hard of hearing or partially deaf. My daughter lost a phone in the clothing area one day and I asked for help from several employees, and no one had the time to help and only offered to take my name and number in case it was found. After over an hour of searching I asked this employee for help. She actually knew where to find it because it's a common place for lost phones! She also was wearing a sign language shirt so it's apparent she has hearing issues and still gives her all to try an help every guest. She also helped us checkout before!”
“Derek and his team were super busy but they did an amazing job with communicating with us. Very professional, personable and overall enjoyable experience. Thanks again.”
“First I am new to Verizon. Due to my phone having a bug in it so my service was very horrible almost everywhere (S22 Ultra) so wifi was a must. I just purchased the phone so it should have been good right? Lol. I went in discouraged and was already complaining about the service (brand new phone). September was able to help with the problem having multiple of them. Ordered a new phone and a couple days later I was back at the store ready to set it up. Rachel helped me and she was just so much fun. You have a problem not her jp lol. Customer service was helped but very little. Spent like over an hour to get a four digit code BOOO LOL. Manager Becky with her super woman cape and she was SASSY with and a huge heart! We won't even go into what she didn't want to do lol. We battered back and forth and it was a HOOT! 2 cookies and an hour and a half later way passed closing Rachel Da da da duh swopped in with the skills to pay the bills mama bear arm wrestled that phone to work LOL! Needless to say I had an amazing experience, an amazing time, phone working great (upgrade!), a whole new experience with Verizon and 2 new besties! Great Job ladies! I'll be seeing you again! Thank you! God Bless!”
“Came in today and our sales rep Mr Jeff was amazing he helped my mom and I with absolutely everything from picking out a service plan and a phone that would work for my mother who is elderly so she can see her text messages clearly transferred everything from her old phone to her new phone. Our visit was extremely smooth and welcoming! Great job Jeff thank you, you deserved the 5 ⭐️”