Chase Bank offers various banking services including checking, savings, and mobile banking, with deposit products provided by JPMorgan Chase Bank, N.A. Customer experiences vary; some find wait times long, especially during busy hours, and note that there is often only one teller, which can make service slow. However, many customers report friendly staff and positive interactions, especially when appointments are scheduled. For example, setting up accounts can be quick and easy with helpful employees. Overall, while wait times can be an issue, friendly service is commonly experienced.