“Moving to a new city can sometimes feel incredibly isolating, but walking into the Hugo Ace Hardware changed my whole perspective. I want to give a massive shout-out to Cat. From the very first moment I walked through the door, she treated me like an old friend. After just one single visit, she already remembered and greeted me by my first name! Cat is incredibly helpful and doesn't miss a beat—she manages to guide you perfectly while still warmly greeting every customer who walks by. She clearly knows the store inside and out (and I hear she’s an absolute wizard in the paint department, which I look forward to utilizing next time!). For the time I was shopping there, she made me feel so welcome that I completely forgot I wasn’t at my old regular store. I left with exactly what I needed. Management should be incredibly proud to have Cat representing Ace! Thank You! Very Professional Store!”
“Every time I go in this place the guys there are super helpful and friendly, even though you can tell they are tired, hot, cold, etc. They always go out of their way to go above and beyond. They have answered my questions and did more than they had to in order to help me get the right material. Their prices are also very competitive. They are always my first stop when I have a project coming up.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.