-
February 2024 by Barrett Lee
Don’t come here if you are in a hurry
-
January 2024 by Jacob Greenfield
Ethan has been a great addition to the Jenks location. He has taken care of all my banking needs, and greets me by name. He makes the banking experience feel very personal.
-
November 2023 by William Beard
My experience with this branch was a good one. Granted they weren't loaded with tellers and it wasn't setup for a large number of concurrent customers, the staff was knowledgeable, helpful and pleasant.They helped me with an international deposit that I had been unable to take care of at two other banks and did it without any problem. They will be getting more of my business and they deserve it.
-
November 2023 by Nick Pavlis
I sent a significant and time sensitive external wire from this branch as it exceeded the preset limit that JPMChase allows for its customers to initiate. The wire was entered by a young bank teller and when she produced the paperwork for me to confirm, I noted that my name was truncated from the 'for further credit to line.' Also truncated was my contra firm account number. Despite my catching this, the teller assured me that everything was fine and that the wire would go out on 10/31/23. The wire went out and was rejected by the contra firm. The contra firm also charged $40 for the error. Not impressed by the level or service. that this branch provides and do not plan to return any time soon. There is also no way to get in touch with a live person at the branch as I tried calling the main office line multiple times to no avail.
-
September 2023 by SBOVA Channel
Where is the option for a NEGATIVE STAR? My experience here has been the worst of the worst. Of course, the ATM never works but the other Chase ATMs do work, so what could possibly be their excuse? BUT, and this is the BIG BUT...they refuse to place a simple sign letting us know so we sit three deep to wait our turn, only to have to wait longer to get the card back. What are they thinking...except that it doesn't matter how long we wait as long as they don't have to post that once again, their ATM is down. So, it is 'all about them' and we are foolish to keep going back. I am moving my accounts as soon as everything clears. Here's an idea: repay me for the fees I incur trying to get money elsewhere. I can't say enough bad things, so I'll stop.
-
September 2023 by Gabriel Jackson
Customer service: 0 convenience: 0Good luck not curbing your rims at the ATM.Bankers here are here for themselves not customers and it’s easy to find friendlier service at another bank.
-
August 2023 by 1
If you love the convenience of an ATM don’t come here. They consistently hide/delete reviews of their trash ATM. I’ve lost count how many times I’ve showed up and it’s out of order. This out of order sign they constantly have up should be your branches official slogan at this point.
-
August 2023 by G
If you love the convenience of an ATM don’t come here. They consistently hide/delete reviews of their trash ATM. I’ve lost count how many times I’ve showed up and it’s out of order. This out of order sign they constantly have up should be your branches official slogan at this point.
-
July 2023 by Heath Sharp
The ATM never works. Usually the touch screen never works. Today I had to call the customer service number to get my card back. More times than not I can’t use this one and have to drive to the closest chase that is at 61st and Lewis. Please fix your atm.
-
June 2023 by Jacob Lockmiller
The ATM never works. The touch base sensor doesn't sense your touch lol
-
May 2023 by Deon Townsell
Don’t come here if you need to use the atm they never fix it and always claim they’re trying to fix it when they’re really not it’s sad that a bank has so much trouble keeping an simple atm running
-
April 2023 by Dylan Davidson
This is by far the absolute worst chase in all of Tulsa. Their ATM is ALWAYS down. I cant even count the times I have pulled up and it has not been able to dispense cash or take deposits. Or if those parts are working the touch screen doesn't work. To be a luxury banking service this chase single handedly pushes me further and further from wanting to be a part of this bank. Please someone with some leadership and drive come take over and help this chase become a bank people want to go to.
-
January 2023 by Mike Wolden
Policies in place to insure zero cooperation with family's of deceased account holders. Not honouring court orders, and executor documents even for simple balance inquiries. Until "they decide what's legal" about your legal paperwork.You want a personal experience, go elsewhere. Just needed a balance to start figuring against the bills of estate. Couldn't help me.
-
November 2022 by Erica Corser
All my daughter wanted to do was to open an account, deposit her own money. I was called 2 hours before my appointment to basically be told they couldn’t do that. You’re a bank…what exactly DO you do?
-
January 2022 by Hotsy Totsy
We came into the Jenks branch on the day of writing this review just after 12pm and was given every excuse in the world by Katie (the manager) as to why we would not be able to visit with a notary. We were told that the notary was the drive thru teller as well and that the line was steadily growing which was why he would not be able to service us. I explained that we had been to two (2) other branches that did not have notaries and was told that there was a notary available at this particular branch by another Chase representative. Katie was apologetic and asked us to sit in the lobby and after about 10 minutes of us waiting, she came back with more apologies explaining that the notary was extremely busy with drive thru transactions. After exiting the branch, we realized that the drive thru was empty with no cars and that the manager had been dishonest with us (I should also note that there was only one other customer in the branch being serviced at that time). I then took a photo capturing the empty drive thru (photo time-stamped below) and returned back to the lobby and presented the photo to Katie. She acted as if she did not know why the teller would tell her that he was busy and immediately got on the phone and told him that she needed him to come and do a notary. I told her that I felt like I was being flat out lied to and did not appreciate the inconvenience or the lies. Katie again apologized and directed us to Trenton who then found a plethora of excuses as to why there were problems with the notarial aspects of my documents. I also stated to him that there was no one outside and I did not understand why I was told otherwise. He argued with me that "he was busy" and to avoid argument, I said nothing…. I just wanted to have my time sensitive documents notarized. He explained that he would have to add attachments and then even tried to walk away with my documents to "research" them. At that time, I told Trenton that it was not up to the notary to read or even research the documents and would not allow him to take my documents anywhere without my presence. He got a little snappy with me and it was quite obvious that he did not know what he was doing. The only thing that Trenton needed to be sure of was that there was no conflict of interest with Chase Bank in which there was not as Chase was listed nowhere on the entire document. At that point, I’d had enough of the incompetence and asked that he simply return my documents. The language as we exited the branch was condescending, rude, extra, and quite unprofessional.I do not know what the deal was with the employees that I interacted with and I do not wish to assume anything. The branch was not to close until 1pm and we arrived just shortly after 12pm. I have documents notarized with other branches all the time and have never had an experience like this. Both Trenton and Katie made things up that I as a notary also, know are simply NOT true on top of the fact that it is most uncourteous and unprofessional to ever lie to a customer. The notarial act would have taken ten (10) minutes at most and there was nothing intricate or questionable about my documents. I wasted time, gas, and tolls and got nothing done in all the time that they spent with their incompetence, lies, and excuses we could have had the documents completed. When I come into a bank (especially one that handles my finances), I expect to have a pleasant experience. My business should be handled with urgency, competence and professionalism. This experience is the most negative experience that I’ve ever had with any Chase branch. This is not a good look for business.