“This place is awesome! The staff are very friendly and helpful! I love how welcoming the place has when you walk into the lobby! I was greeted as soon as I walked in and everything I needed was taken care of promptly! I like the fact that you don't have to open a checking and savings unless you want to do it. Most banks today require you to do it! I highly recommend FFB to anyone looking for a customer oriented bank!!”
“I recently had a tragedy in my life .
I have had things in my life get turned upside down . I walked into Navy Federal Credit Union in MWC Saturday 6/7/25 at 11:55 am . They had a full business
Every teller with customers and several in line . Seven people seated waiting for customer service for loans or assistance . I watched behind some kind folks getting checked in . I noticed how friendly ALL TELLERS were to all the customers . A lady I would guess is on the higher side of 80 years old in a walker was being assisted from a pretty young lady of ethnic features but the best feature was her kindness and smile . A smile is worth more than money can buy. And her patience she showed the lady was just heart warming . And I noticed how pleasant everyone’s smile and demeanor was . The lady at the greeting counter had a beautiful smile and warm voice as she guided a couple to the Navy Federal Credit Union app as it was a more efficient way to handle their request .
I could not help but notice her eyes and smile seemed so genuine . At that point the elderly lady was in a walker and headed towards the front door and she politely excused herself to open the door and blessings as the elderly left . She then came back and asked how she could assist . And as I explained what my need was and why she patiently listened and showed concern and asked me if she could give me a hug . I almost collapsed with the cross I was bearing and I really needed that hug at that time ( Jesus makes no mistakes and gives us what we need at all times in our life ) . She got me a tissue and as a business owner or partner I couldn’t think of how proud the manager of that branch would be with every single employee representing their credit union with such great employees and kindness . I really wanted to leave the manager a note of appreciation because this was a clearly a very well managed business . As asked her for the managers name and she stated it was her Leah . Wow, Leah is such a wonderful kind professional manager and every employee I watched are a direct reflection of Leah’s leadership in every aspect . She introduced me to Stacy who was every bit as kind , patient and was just incredible as she took care of me as if I was the President of the Credit Union .
Stayed late to accomplish what I needed to assist me and my 3 girls and son , two sets of twins ages 4 and 6 . I’m 63 . They are all I have left and I can see Navy Fed was beyond kind and helpful .
Everyone needs to know how well managed this branch is .
On a sale of 1-5 it is a 1000.
Leah and Stacy and her entire staff should be commended for their over the top kindness , considerate love they showed every member and no one more than myself .
Leah thank you for the hug and kindness when I need it most .
Kindest Regards,
Billy”
“CAMILLE AAAAA+++++++. BEST CUSTOMER SERVICE EVER WITH THE VIO ONLINE AND THE SAME FOR THE PARENT MIDWEST. CAMILLE WAS SWEET, KIND, SMART, QUICK, NEW EXACTLY WHAT TO DO. TOOK NO TIME AT ALL AND LISTENED TO MY CHATTER AND WAS STILL REALLY NICE. GIVE THAT GIRL A RAISE!!!!!!!! EVERYONE AT THIS BANK IS AWESOME!!!! EVERY TIME I CALL THE NICEST PEOPLE IN THE WORLD AND VIO HAS THE BEST ONLINE MM OR SAVINGS RATES EVER! EVERYTHING IS EASY TO DO WITH THEM. CAMILLE YOU HAVE THE BEST DAY EVER AND TELL THE BOSS I SAID TO GIVE YOU A SPECIAL BONUS OR SOMETHING TO RECOGNIZE AWESOME CUSTOMER SERVICE!!!!!!!!!! THANK YOU ALL FOR BEING WHO YOU ARE! ALL DENISON, SHERMAN, OKLAHOMANS ARE THE KINDEST PEOPLE IN THE WORLD. THIS IS COMING FROM SOMEONE FROM THE EAST COAST BUT HAS LIVED IN TEXAS FOR 40 YEARS NOW. I LOVE YOU GUYS!!!!!!”