Tinker Federal Credit Union is a financial institution where many members report positive, helpful experiences with specific staff. Reviews frequently highlight employees who provide excellent, professional, and hassle-free service, particularly during loan processes and account setups. Staff members are described as sweet, thorough, quick, and efficient, often going above and beyond to answer questions and meet financial needs. Several employees are commended for their pleasant demeanor, patience, and meticulous attention to detail when handling paperwork and transactions, even when members change directions or when dealing with demanding situations. The overall customer experience at specific branches, like the Moore location, receives strong praise for these helpful and kind interactions. Members express gratitude for this commitment to service, with some stating they would highly recommend the credit union and plan to be lifelong customers. However, one long-term member notes that customer service is not always the strongest area, citing an instance where a process was significantly delayed because work could not be transferred during an employee's absence. This experience is compared to dealing with a military finance office. While some tellers at other locations are criticized, the positive reviews consistently emphasize the exceptional work ethic and personality of certain individuals, crediting them with providing a great experience.
Every time I come into the Moore branch to see Erika Blake , she handles the requests quickly and efficiently. She always has a smile on her face and is ready to help. So thankful for her commitment to serve the members.
October 2023
Ana was wonderful and got us taken care of in no time and was incredibly funny and friendly!
September 2022
Stefanie @ the Moore branch is the most helpful ever! Goes above and beyond to get your questions answered and financial needs met. We recommend any TFCU branch!
