Tinker Federal Credit Union is a financial institution where many members report positive, helpful experiences with specific staff. Reviews frequently highlight employees who provide excellent, professional, and hassle-free service, particularly during loan processes and account setups. Staff members are described as sweet, thorough, quick, and efficient, often going above and beyond to answer questions and meet financial needs. Several employees are commended for their pleasant demeanor, patience, and meticulous attention to detail when handling paperwork and transactions, even when members change directions or when dealing with demanding situations. The overall customer experience at specific branches, like the Moore location, receives strong praise for these helpful and kind interactions. Members express gratitude for this commitment to service, with some stating they would highly recommend the credit union and plan to be lifelong customers. However, one long-term member notes that customer service is not always the strongest area, citing an instance where a process was significantly delayed because work could not be transferred during an employee's absence. This experience is compared to dealing with a military finance office. While some tellers at other locations are criticized, the positive reviews consistently emphasize the exceptional work ethic and personality of certain individuals, crediting them with providing a great experience.
Loved working with Heather in Moore to get my business account opened. She was friendly, professional and fun. She made this chore less of a chore! Thanks again!
October 2025
Had an amazing experience with Lizbeth. We were able to get a loan all accomplished in the same day. She was efficient and a pleasure to work with!
March 2025
I recommend this bank 10/10!! Kelly helped me so much and explained everything properly and efficiently!! Great customer service!! Very friendly and fast service :)
