BancFirst receives mixed reviews from customers. Many praise the staff as very nice, super friendly, great, and very helpful, with specific employees highlighted for saving a situation and creating lifelong account holders. Customers report that people are great and do anything for you. However, other experiences note a rude and unhelpful employee at the desk who would not assist with a request, contrasting with a friendly counter person. Overall, some customers consider it the best bank in the area, appreciating the service from helpful individuals, despite occasional negative interactions.
Their mortgage rates beat every other lender I tried by more than 0.1% points. It adds up! They are competitive and also friendly without being too pushy
January 2026
Brandy a teller at 12th St. branch knows the true meaning of excellent customer service. She is always cheerful, smiling and is very knowledgeable and professional. If your branch issues awards this young lady truly deserves to be recognized!
October 2025
Every time I have visited any Banc First the customer service was impeccable!!! Kudos to all the staff💯
