Norman Hyundai Service & Parts

Auto Repair, Auto Parts
Hours: Norman Hyundai Service & Parts is a dealership that provides both sales and service. The business was undergoing remodeling at one point, requiring a walk to temporary offices. The place is generally clean, with friendly and helpful staff ready to assist. The sales experience is often described as great, with nice and cordial salespeople who do not waste time. Customers recommend having finances in place beforehand, as the documentary fee is $699 for cash or $709 if financing, and they add a percentage to local credit union rates. It is advised to do research prior to a visit, as it is not an in-and-out trip. The service department receives mixed feedback. Many report excellent experiences, with staff going out of their way to provide care. They are described as polite, understanding, patient, and confident, with a personable and can-do attitude. Customers appreciate same-day appointments, efficient service like being in and out in an hour, and staff who take pride in their work. Amenities like drinks, snacks, and restrooms are available. However, some service experiences are negative, citing instances where promised repairs could not be completed without ordering parts, leading to frustration, especially for out-of-town customers. Some feel the service manager could have cared less about these issues. Overall, many customers have a great experience and find the management responsive, even for demanding requests. While sales consistently earn praise, service experiences vary between highly satisfactory and disappointing.

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1. Norman, Oklahoma