Norman Regional Home Medical Equipment is a retail store that provides high-quality medical equipment for patients to use in their homes. Customers can browse the store for products like walkers, wheelchairs, bathroom equipment, home hospital beds, oxygen, breast pumps, and cpaps. The equipment educators work with customers and their insurance to find the best solution. Service experiences can vary. Some staff are phenomenal, go above and beyond, and provide compassionate, thorough, and kind help. They apologize when needed and ensure customers get fitted and ordered correctly. However, other staff can be rude and incompetent, turning their backs on customers or failing to receive faxed prescriptions. A common frustration is that the phone is often not answered, making it difficult to get help, such as for an oxygen condenser. When service is provided, it can be great, with staff returning calls immediately, fixing equipment so it works like new again, and providing great service. The business seeks feedback about services.
Just answer the phone!!!!! I don’t know how they can help any of us if they don’t ever answer the phone! It’s been a week! All I need is my oxygen condenser!
October 2024
Went up there to get my dad some oxygen supplies and had a very nice lady help us out
March 2023
They have great customer service. I enjoyed the interaction. I like these guys. Use them.
