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March 2024 by Km M
why won’t it let my phone access to make an appointment?
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September 2023 by Samantha Kate
I come to this bank 3 times a week out of convenience (because work is a far drive) and every single time I come between 7:00 and 7:30am the drive thru is always closed even though every other bancfirst in the area open at 7am on the dot. The two openers are late every day and super rude for no reason at all.
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September 2023 by Chris Page
Very friendly staff at this bank every time I visit it. In reference to the other review about not being open on time, maybe that person should look at the actual hours of operation. It plainly says the drive thru hours are 7:30-6:00.
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July 2023 by Claudette Holsapple
I love this banc they are always friendly and very helpful
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September 2022 by KMP
Tried lying to me about how to close an account. Made the withdrawal as annoying as possible at the same time. They must need a lot more training.
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November 2021 by msteresa1987
Stephanie R. was really rude to my Mom and I. I’ve had bad customer service from the tellers in the past with this BancFirst location. I don’t want to go back for a long while.
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October 2021 by D G
Stephanie B. would not deposit my checks because I would not do their job, cause of some so called policy of I had to fill out deposit slip. Reviews shows this branch has mgmt. problems policy over good customer relations have been to all other locations in Oklahoma city area no problem at them, so I put that money at a different place hello TFCU accepted my deposit with out me filling out slip no one carries check books any more to have deposit slips pre filled out will be moving account BYE
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December 2020 by Brandon Le R (BigBallaSince92)
I was informed that I will now have to do both of our jobs. My job to make my money and now their job in filling out the paperwork to deposit my money for me.Not THAT big of a deal I suppose but I've never been to this Bancfirst as I actually live out by tinker. Business brought me this way and this employee informed me "we can no longer fill out your deposit slips" meanwhile the bancfirst @ 23rd street in Nicoma Park deposited my check no problem.The Bancfirst @ 15th and sooner deposited my check last friday(9/4/20), no problem!The Bancfirst @ sunnylane and 44th deposited my check, no problem!Again, maybe I'm making a big deal out of nothing but having to have my account number either written down or memorized on top of how to fill out the actual financial portion of the depost slip is a bit much for a knuckle dragged like me.If this is a new policy ill follow my spouse in moving over to chase.
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October 2020 by Brandon Le R
I was informed that I will now have to do both of our jobs. My job to make my money and now their job in filling out the paperwork to deposit my money for me.Not THAT big of a deal I suppose but I've never been to this Bancfirst as I actually live out by tinker. Business brought me this way and this employee informed me "we can no longer fill out your deposit slips" meanwhile the bancfirst @ 23rd street in Nicoma Park deposited my check no problem.The Bancfirst @ 15th and sooner deposited my check last friday(9/4/20), no problem!The Bancfirst @ sunnylane and 44th deposited my check, no problem!Again, maybe I'm making a big deal out of nothing but having to have my account number either written down or memorized on top of how to fill out the actual financial portion of the depost slip is a bit much for a knuckle dragged like me.If this is a new policy ill follow my spouse in moving over to chase.
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August 2020 by Jason The Bull Beene
I was up there a few minutes ago, I asked them to break a fifty dollar bill, because I'm not a customer they wouldn't do it, I guess they only care about the people they are making money off of, if I ever do need to open an account it will certainly not be with this bank if they care that little about the potential customers I can't see them caring about their actual customers need either, thank you bancfirst for making it easy to never choose your bank.
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September 2019 by Debra Urquhart H.
This is the worst bank I have ever used. My account is constantly being suspended when I make online transactions. I'm writing this out of frustration. Just today they tried this because I ordered groceries from Walmart to pick up. Okay I get it, but I do this all the time. It's not like this was my first time ordering groceries this way. I spoke to a representative at this SW location and was told I spend too much money outside of Oklahoma. It's my money, I don't need their permission on where I spend it. I have never had any fraud on my account. But they have thought countless times something I purchased was fraudulent and once closed my account over a $30 purchase they got really nervous about even though I had purchased from them before. The people in Shawnee are nice, but the system they use to detect fraud doesn't seem to work and obviously nobody at the bank looks at things or can make a sensible decision alone. I really can't reccomend this bank based on what I have seen the last eight years.
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January 2019 by Troy S.
BancFirst is the best there is in Oklahoma. This location has the best manager in the corporation. Wherever Sebrina goes, I bank. Best banker in OKC. Thanks for always being there to solve the problems that most ignore.
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March 2018 by Barbara Davis
Verna is the most helpful banker that I've had the pleasure to deal with in my ovèr 40 years of banking. Plus they have the best coffee.
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March 2018 by Gary G.
I just want to let everyone know what a phenomenal financial institution this BancFirst is. I have been dealing with then for years and it is always the most pleasant experience. The people always show the highest respect for their customers as they always refer to you by Mr., or Mrs. and it's nice because every time I go there I am on a first name bases like it's a long time friend. Anytime I have ever had a problem for any reason which is almost never they fix it immediately. The people here at this BancFirst are so good they even have my dog spoiled. In the few times I have taken him with me so he can go for a ride they have given him a treat. He now expects a treat ever time he goes up there which he has always received one at the drive-throu they are so good.
