Duluth Trading Company is a retail store that offers durable and functional workwear designed for hardworking men and women. Their clothing is built to endure tough conditions and meet the needs of tradespeople and loyal testers. Customers appreciate the quality, especially love the fire hose pants, and find the shirts with long sleeves and long tails especially useful. Shopping experiences are often praised for great customer service and helpful staff. However, some find their prices high, with items like socks costing around $20. The store also provides helpful assistance over the phone, making it easy to find and purchase specific items. Overall, Duluth Trading Company is known for its tough, high-quality workwear and excellent customer care.