Mathis Clearance Center offers a range of furniture items, including recliners and mattresses, at potentially lower prices than their main store. Customers have found items like La-z-boy recliners that were as described, with smooth transactions from selection to pickup. The store is described as new, clean, and not busy. However, experiences with product quality and customer service have varied. Some purchases have arrived with defects, such as incorrectly pre-drilled holes on a buffet, leading to a need for returns and replacements. In one instance, a defective buffet required a specialist's attention to assess the issue, and while Mathis offered to replace it, stock availability caused delays. The delivery service itself has also received criticism, with some delivery teams noted as unprepared or lacking in attention to detail, though Mathis has sometimes stepped in to address problems. One customer experienced significant disappointment with a mattress purchase that arrived broken and proved uncomfortable. Despite initial promises, resolving the issue involved a lengthy process with communication breakdowns. Eventually, a manager became involved, offering exceptions to policy and working towards a satisfactory resolution, including comfortable bedding and additional furniture. This manager's efforts were highly praised for their helpfulness and willingness to assist. While some customers have had positive experiences with finding desired items and efficient service, others have faced challenges with product condition, delivery issues, and initial customer service responsiveness. Despite these lowlights, the involvement of management has sometimes led to the resolution of problems. Customers looking for high-end furniture at a reduced price might find Mathis Clearance Center a worthwhile option, but should be prepared for potential complexities in service and product condition.
Went looking for a replacement La-z-boy recliner. We found one that could of been the cousin to the one we lost. Joyce showed us all about it and the tag said it was scratched but we couldn’t find any. Pick up was great, they wrapped it up for us and we were on our way. Thirty minutes for the whole transaction.
