Pottery Barn is a well-known retailer that specializes in expertly crafted home furnishings and decor. Established in 1949 in Chelsea, New York, it offers a wide range of products including furniture, bedding, and accessories to help create beautiful and comfortable homes. Customers appreciate the quality of the merchandise, particularly the bedding, although some have noted that many items require ordering with delivery times of over ten weeks. Recently, Pottery Barn relocated from their Penn Square Mall location to a new standalone store at OAKS OKC. This new store features well-staged displays and a spacious outdoor area, enhancing the shopping experience. While some customers have reported below-average service during busy times, others have praised the helpfulness of the staff, particularly when resolving order issues. One customer shared a positive experience regarding customer service after an issue with delivery, highlighting the company’s willingness to address concerns and offer solutions. However, some shoppers have noted a limited selection of colorful rugs, with many options leaning towards neutral tones. Overall, Pottery Barn remains a popular choice for those seeking quality home furnishings and decor, backed by attentive customer service.
Hours are incorrectly posted on Google - came at 10am on Sunday and they didn’t open until 11am.
We had a very wonderful experience with Ashley. She was so patient, kind, and honest. She took her time with us and we thought she did her job very well. She deserves great praise!
December 2025
This is such a cute store and I found the service really good. However, it can be hard to navigate as so much stuff is packed in to such a small space. I would hope they work on the layout. But I love the candles and the Christmas ornaments are super cute
September 2025
OKC pottery barn. Carolyn helped me find flameless votives for my glass candle holders. She was so helpful and I bought just what I wanted. Thank you Carolyn.
